I brought the broken macro lens to "Panasonic Technical Service" and asked for repair Report

While taking a picture of the dish, Panasonic's macro lens "LEICA DG MACRO - ELMARIT 45 mm"The autofocus function has suddenly stopped working, so we decided to request a repair.

First of allPanasonic repair consultation windowWhen I try to call "I will accept repair so please bring it to a nearby receipt repair reception desk", so I will bring the nearest window to you and let me take you directly. In addition, as the window of repair "Panasonic Technical Service"Is located all over the country from Hokkaido to Okinawa, and detailed phone numbers and addresses areCheck hereI can do it.

Arrived at Panasonic Technical Service which is the repair reception desk.


For items that can not be brought in such as a washing machineBusiness trip repairThere is also a lot of cars with the logo of "Panasonic" being done.


A warehouse is also installed, and various parts are inside.


Well, let's go inside.


Here is reception.


I will explain what kind of symptoms it is while actually seeing the product.


I informed that "the autofocus function has stopped working at all" and decided to keep it for investigation of detailed causes.


After 9 days from requesting the repair request at the window, I received a report saying "I understood the cause and made a quotation for repair", and there was a further notice from 7 days thereafter that "the repair was completed". That's why I picked up the macro lens quickly and again to Panasonic Technical Service.


This is a box containing macro lenses that were repaired.


The contents of the repair was that the main board and the AF switch were replaced because of the focusing function malfunction.


I will check to see if it works normally immediately.


The autofocus function also operates normally, and the focus has become firmly matched.


So, there are Panasonic Technical Services throughout the country, so if the product is bad, you may want to take it in the first place before considering replacement. Since professionals who are familiar with Panasonic products will respond carefully, there is also a sense of security, which is recommended. In this case, repair is completed in 16 days after requesting repair.