Recruitment of restaurant reservation service repeated illegal act of booking restaurant sky with rival service

Online restaurant reservation service's largest "OpenTableEmployees of rival service "ReserveIt was revealed that it was impersonating as a user and had made hundreds of empty reservations to 45 restaurants in Chicago in about three months. Reserve and stakeholders in the affected restaurant say that this employee has made an empty reservation to show the advantage of OpenTable to the restaurant contracted with Reserve.

OpenTable Fires Employee For Making Fake Reserve Bookings - Eater Chicago
https://chicago.eater.com/2018/3/5/17078210/opentable-reserve-fake-reservation-scheme-no-shows-chicago-restaurants-valentines

According to Reserve, this OpenTable employee created multiple e-mail accounts, and since December 2017, he repeated the act of "reserving a restaurant and canceling it immediately before." It has been reported that a situation was discovered on February 14, 2018 due to a large reservation cancellation. Reserve explained to the restaurant where the empty reservation was made immediately and explained that it succeeded to fill some seats, but it is said that it is difficult to calculate the actual damage amount.

OpenTable seems to have already dismissed the employee in question. "I sincerely apologize to the restaurant in Chicago who has suffered damage due to our inappropriate action.We are now dealing with the restaurant side and preventing reoccurrence We are considering measures, "he said. We apologize and we are announcing that future action is under consideration.

ByRobert Scoble

According to Greg Hong, CEO of Reserve, "Although it was the first time I did such a survey, I believe that this employee alone is not bad," stating that it is tough within the OpenTable company It seems that internal factors such as norms are thought to have caused employees to take such actions.

One of the affected restaurants "Tavern at the Park"Peter de Castro, owner of the company, says," It is natural to take an exemplary action if it is the largest service why trying to damage the restaurant just to win the competition I can not understand it. "

According to Reserve software engineers, the OpenTable employee who caused the problem seemed to be trying to conceal the connection source, but reported that IP address tracking was possible. After that, Reserve officers contact OpenTable in the second week of February 2018 and presented evidence such as logs. As a result of conducting an in-house survey based on the evidence submitted, OpenTable has dismissed employees who had performed illegal operations.

Mr. Crista Quartz, CEO of OpenTable, said: "We do not accept such a strategy naturally, and we encourage whistleblowers when suspicious actions are taken by employees." I will.

ByChristopher Michel

Regarding this matter, there seems to be no talk of compensation etc. between the two companies, but Reserve seems to provide OpenTable contact information and necessary information to the affected restaurant.

Hon said: "To be honest, we do not want to spend time with this, but it is our mission to lead the restaurant to success and provide our customers with a better experience Therefore, we need to spend more time in the future. "