May 23, 2023 16:00:00

DoorDash is prosecuted for ``only the iPhone user's fee is high'', the reason is that ``because it is higher income than Android users''

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DoorDash, a major food delivery company, has filed a class action lawsuit alleging that it charged a premium for orders from iPhone users, in some cases more than twice as much as for Android users who placed similar orders. I understand that it was done.

Lawsuit accuses DoorDash of charging iPhone users more for identical orders | Ars Technica
https://arstechnica.com/gadgets/2023/05/lawsuit-accuses-doordash-of-charging-iphone-users-more-for-identical-orders/

In a complaint filed in the United States District Court for the District of Maryland dated May 5, 2023, plaintiffs allege that DoorDash used an 'Expanded Range Fee' as a fee system misleading users. claim. Due to the structure of food delivery, it seems natural that such a fee will be higher when the distance between the restaurant and the user is long, but in fact, it is independent of the distance and fluctuates depending on the contract with the restaurant and demand. pointed out the plaintiff.

And most problematic is the plaintiff's allegation that DoorDash's fees fluctuate due to 'other factors,' and iPhone app users are consistently being charged more than Android users for the same orders. To prove this, the plaintiffs and their law firm created multiple accounts to order the same food from the same restaurant at the same time and have it delivered to the same address to check DoorDash's pricing structure.

Below are screenshots of the DoorDash billing statement posted by the plaintiff in the complaint, with an iPhone user on the left and an Android user on the right. Certainly, an 'Expanded Range Fee' of $ 0.99 (about 137 yen) not found in Android users is added to the iPhone user's fee.

In other cases, the “Delivery Fee” was high.

In some cases, the combination of 'Expanded Range Fee' and 'Delivery Fee' increases the fee by 8%.

In addition, DoorDash sent iPhone users' orders to nearby stores and Android users' orders to distant stores, even though the test below ordered the same menu to be delivered to the same address. In other words, iPhone users had a shorter delivery distance, but despite this, iPhone users' 'delivery fee' was more than double that of Android users, which made the total Prices have gone up by more than 30%.

In the report, the plaintiffs cited a blog post comparing iPhone and Android users, stating, 'DoorDash is likely to charge iPhone users more because iPhone users are more likely to use Android.' Because research shows that they earn more than their users,” he concluded.

In addition, the plaintiff is suing for damages of $ 1 billion (about 138.5 billion yen) on behalf of `` people who fell prey to DoorDash's illegal pricing '' due to this difference in fee structure.

A DoorDash spokeswoman told IT news site Ars Technica, ``The allegations in the complaint are baseless and simply without merit. , we make our prices transparent throughout the customer experience, building trust is essential and why the majority of delivery orders on our platform are repeat customers. We will continue to strive to be a better platform for our customers and will firmly counter such suspicions.'