Apple is considering refunding a user who replaced the battery before "iPhone performance degradation problem"

In December 2017Benchmark resultsIt was revealed that Apple intentionally dropped the performance of the old iPhone from. Apple acknowledges that it is deliberately degrading performance and eventually announces that it will discount apologies and battery exchange costs by more than 60%. Senator John Soon Republican of John Soon on this "iPhone performance degradation problem" is proceeding with investigation, according to the letter sent to Apple by Mr. Apple, Apple declined the battery of the iPhone It seems that we are considering refunding the expense for the exchanged user.

Apple is exploring whether to offer rebates to customers who purchased full-price iPhone batteries - Recode
https://www.recode.net/2018/2/6/16979200/apple-iphone-battery-replacement-discount-rebate-congress-senate-letter

Although "iPhone performance degradation problem" which became a big topic after it was discovered in December 2017, Apple officially apologizes to the user on the official website on the 28th of December. At the same time, we also announced the price reduction of the battery exchange program and announced that we will reduce the battery exchange expenses, which were provided at 8800 yen in tax, to tax 3200 yen in Japan. The reduction period is until December 2018.

Apple officially apologizes for the old iPhone's performance degradation problem and announces that it will discount the battery replacement cost by more than 60% - GIGAZINE


Republican Senator Sneon who was investigating this problem was seeking to deal with not only the "user who will replace the battery from now" but also "the user who already used the battery exchange program". Specifically, "Apple should be allowed to seek refunds for a portion of the purchase price by consumers who replace the battery without using a discount system or the like in order to restore the performance of (iPhone) I asked Apple about questioning in January 2018, and appealed to refund money to the user who exchanged the battery before the performance deterioration problem was discovered.

In response to this, Mr. Sinjssia Hogan, who is in charge of public policy in the United States of America, said that "We are considering this issue and will contact you as soon as we have progress". In other words, Apple is still considering refunds for users who have replaced the battery before a performance degradation problem is discovered.

In addition, if the refund process to the user who exchanged the battery before the problem is discovered in the United States is started, the same refund work will be done in other countries and regions as well.

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Apple announces that it will refund to some users who replaced the battery before the iPhone slowdown incident - GIGAZINE