Apple announced it officially apologizes for the old iPhone's performance degradation problem and discounts more than 60% of the battery replacement cost

Apple that intentionally dropped the performance of the old iPhone and that is raising a class action from the iPhone user officially apologized to the user to lower the battery exchange cost by more than 60% I promised to install a function that can grasp the battery condition by iOS update.

A Message to Our Customers about iPhone Batteries and Performance - Apple

On December 28, 2017, Apple released a message on the official website entitled "A Message to Our Customers about iPhone Batteries and Performance (a message to customers regarding iPhone battery and performance)." First of all, we apologized that we apologized as well as revealing that many customers got opinions on a series of iPhone performance degradation problems.

Then explain what effect the battery degrades. I officially revealed to customers that the iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE had introduced the function to avoid unexpected shutdown by iOS update.

Apple promised to make improvements on the following three points in the announcement.

· 1:To provide users who need iPhone 6 or later iPhone owner and need to replace the battery, offer a battery program currently offered at $ 29 (about 3,800 yen in Japan) at a price of US $ 79 (JPY 8800 in Japan). This change will be made from late January to December 2018.

· 2:In the beginning of 2018 I will release iOS software update, within which iPhone users will be provided with new features that can grasp the battery condition in more detail.

· 3:Implement measures to improve user experience such as improving performance management and avoiding unexpected shutdown due to battery deterioration.

The price reduction of the battery exchange program will be held all over the world including Japan. However, from this announcement, Apple's policy is not to stop performance degradation measures due to battery degradation, it is thought that this measure can be continued even after iPhone 8, battery replacement costs since 2019 have not been revealed Hmm. Also, one of the class action lawsuits currently being filed against Apple is that "it was forced to buy a new iPhone because it was not notified that the performance is down due to battery performance degradation Economic damage ", so this announcement may not necessarily stop the class action.

◆ 2017/12/31 added
Apple has released a document titled "What I would like to tell customers about iPhone batteries and performance" in Japan as well.

What I would like to tell customers about iPhone's battery and performance - Apple (Japan)

The reduced battery replacement cost in Japan is 3200 yen by tax, the period is decided by December 2018.

in Mobile,   Software,   Hardware, Posted by darkhorse_log