Discussion on the bulletin board against incompatibility of DELL that speaker guarantee is invalid only by installing VLC Incandescence

ByHector Parayuelos

In the warranty terms of electronic equipment such as PC, there is a prohibition that prohibits acts with a high risk of causing hardware failure such as "disassembly", there is a case that guarantee may not be applied if such action is carried out . In the DELL forum, regarding this prohibition provision "Speaker warranty invalid simply by installing VLC media playerThe topic "Become" is taken up and the discussion is incandescent.

Installing VLC Media Player voids your speaker warranty! - Laptop Audio Forum - Laptop - Dell Community
http://en.community.dell.com/support-forums/laptop/f/3517/t/19492918.aspx?pi239031352

The beginning of the thing, on February 21, 2013, in the DELL community's Laptop (laptop) support forum,JimcoA user named "DELL 's technical support,VLC Media Player (VLC)There is a report that I have refused to repair the speaker using the warranty support for the notebook PC installing ", it is a trigger that I posted.


In addition, about 1 hour after this post by jimco, support of DELL called DELL-Terry B (Mr. Terry) "Jimco. Thank you. Those who refused support due to installing VLC If there is, please post a message directly to me "has been done.


Ignoring Mr. Terry's post, jimco actually analyzed using VLC to analyze the sound data as a waveform. We are doing a post considering whether VLC destroys the speaker.


Note that VLC is the standard API of WindowsDirectSoundIt is impossible to destroy the speaker just by using,Speaker breaks is due to DELL's sound related hardware configuration issuesIt is now clear that it is.

When jimco posted answers politely to questions from other users, Ms. Terry is sorry "Jimco. Thank you. Thank you for posting. There are people refused to support because of installing VLC Then send me a message directly. "Posted template.


In response to the question "Does the warranty cease once you install the software?" Jimco says, "There are items in DELL's Hardware Warranty Terms where prohibited acts not covered by the warranty have been written, There is no description that the warranty will not be covered by the installation, apparently there are unlawful warranty terms. "


"I also said that speaker guarantee is invalid on the grounds of VLC", users who have the same trouble ... ...


An opinion that "Do not be surprised if DELL interprets rules conveniently" is written, and bulletin boards will get excited.


Mr. Terry as a firefighter, as usual, continues to post that "People with trouble send me a message."


"The speaker is broken, but DELL is installing VLC, so it is not covered by the warranty, so please help." For writing to ask jimco for help ......


"Please send a message directly to the person named Terry who is writing on this board many times, I think that is the best solution for you," Jimco replies.


After the post saying "DELL refuses to replace the speaker even though VLC is not installed ..."


"It took a long time for your message to arrive with a full mailbox .... I am trying my best by doing my best," Mr. Terry's post. Apparently it seems that I am being chased for correspondence.


"Hi, Terry ... who sent me a message so please solve it" ... ...


"Hi, Terry, I sent you detailed content"


"Hi, Terry. Help me," people who name Terry appear one after another. From this time Mr. Terry completely hides the shadow.


Some people say, "There is no choice but to appeal to the consumer center any more ..."


Some people say that "this correspondence of DELL is a violation of the EU consumer law" will also appear.


Until the opinion that "I want to call attention that" Do not use DELL products "to everyone!


Finally Mr. Terry appeared "Please understand that there is a possibility that I can not deal with it any longer, I'm still investigating about this matter," I froze this thread.


The thread is frozen on October 18, 2013 when Terry's last message was posted, it is unknown whether this problem was solved. However, if DELL was trying to converge the problem by lightly looking at the user's voice, it seems that this bulletin board interaction shows that it was a big mistake.