Since the knob that locks the writing of the SD card broke and broke, I tried using SanDisk's "indefinite guarantee"

Although it is a "SD memory card" with a sense of widespread use as a recording medium for digital cameras and the like, there are many people who saw that it is stated as "indefinite warranty" in packages etc.

Since it is not something so frequently broken so far, I have never used this service before, but since the knob for locking data writing broke and it became impossible to record, in fact I decided to try using indefinite guarantee.

Therefore, details of the procedure etc. when actually using the service are as follows. This is a damaged SD card. The part of the knob that locks data writing has broken. You can not record data or delete data inside.


A broken part.


The hole has come to be opened.


By the way, it seems that the warranty service was written in the package ....


was. It is indefinite guarantee.


This is an indefinite guarantee mark. Products marked with this mark seem to respond to the warranty even after years of purchase.


The contact information of SanDisk's customer center is clearly stated in the warranty card and is as follows.


I immediately contacted SanDisk's customer center. Inquiries are made in the following format.

SanDisk Customer Center
to whom it may concern

I am [your name].

【Breakage situation】
About 1 SDHC card of SanDisk Extreme III used by our company (1 piece of 16 GB) was taken with Panasonic's single lens digital camera GH 1, it became difficult to extract from the SD card slot of the digital camera, extracted, confirmed By the way, I understood that the sliding part to be locked is damaged. Because the sliding part to be locked is damaged, the image inside can not be deleted, I want you to apply the warranty indefinitely and repair it, what should I do? Since the data itself has already been copied, there is no problem in erasing it.

The information on the SD card is as follows.

1. Product model number
SDSDX3 - XXXX - XXX
2. Serial number
BL09XXXXXXXXG
3. Number
1 piece
4. With and without Sandisk warranty
Yes
5. Manufacturer of used equipment (camera, mobile, game machine, PC etc.)
Panasonic
6. Type name of equipment (camera, mobile, game machine, PC etc) used
GH 1
7. Contents of trouble
Rock knob breakage
8.
Date of purchase: 【Date stated on receipt】
Purchase store name: 【Store name stated on receipt (Yodobashi camera Umeda store, etc.)】
Purchase history (receipt etc) Yes / No: Yes

9. Purchaser name
【Your name】
10. Telephone number
【My phone number】
11. Buyer's address
【My address】

Well then, we are sorry for troubling you, but thank you.

On the other hand, the exchange procedure received from SanDisk the following day is as follows.

◆ What you need
1. Reality item. If there are accessories such as adapters, all returned goods. Package outer box is enclosed, and when there is no box, on the separate sheet, specify the "product model number" and "serial number" of the reception information.

2. Warranty with name, address and contact phone number filled in. If the store's field is blank, a copy of the invoice is attached. If there is no invoice, fill it in the column of the warranty by handwriting. Purchase date is required.

3. Describe in brief a brief description of the phenomenon occurring this time, clearly stating "agree to erase data" and "handwritten". If it is absent, it seems that we can not send alternative products.

◆ Other notes
In addition to this, various warnings on shipping, such as wanting you to back up the data, such as wanting to send it by courier with remaining transportation records, were stated. Dispatch of the substitute item is said to be shipped in about one week after it arrives at the return destination.

Following the mail from SanDisk, we prepared the following contents.

1. Reality item and outer box (center and lower right), 2. Warranty card (lower left), 3. A separate sheet with necessary information written on (upper). Especially on the separate sheet, it means that you must specify clearly with "agree to erase data" and "handwritten", so fill it in the margin. I mailed these to the designated address.


Just one week after shipment, parcels arrived from SanDisk by courier.


Some of the SD card's outer boxes and receipts sent last week, as well as new SD cards.


This is a new SD card. Since one year or more have passed since purchase, the package has changed to a new one.


Backside. Here is an indefinite guarantee.


I opened the package and tried to remove the contents. An instruction manual is bundled.


A new SD card.


Backside.


The lock knob is also attached properly.


This time I contacted SanDisk via e-mail, but I managed to finish all the exchange until the exchange. We are accepting inquiries from 10: 00 ~ 18: 00 except Saturdays, Sundays and Public Holidays, but it is convenient for people who are busy during the day to respond by e-mail. In other words, it may be easier and more convenient if you send "brochure" necessary for shipping broken products with data in a format that only prints and writes there.