I have applied for repair of "W - ZERO 3" at WILLCOM PLAZA

I used it at work the other day.W-ZERO 3Because I did not turn on the power, I applied for a repair during the lunch break. I will summarize notes on repair and what I should do beforehand.

Details are as follows. The store that applied for repair is in Osaka UmedaWILLCOM PLAZA UMEDAArrived at 12:00. There were 3 floors of the store on the 2nd floor, the 2nd floor, the 3rd floor.

As soon as I went to the counter on the 3rd floor and told the receptionist to apply for repair, I was asked to present a badge to confirm whether he was the contractor himself, so I presented what I can prove. Then I got a numbered tag and a repair reception table so I filled in and sat on the sofa in front of the counter and waited.

There is a column to write a telephone number in the repair reception table, but if you do not know the telephone number, it seems to be able to be examined from W - SIM and contractor information.

The number will be called in about 20 minutes, to the individual window. When asking the person in charge to inform the patient of the symptoms and asking for repair, the substitute machine is not W-ZERO 3 but "WX 310 K"It was told that it became an audio terminal starting with.

According to the person in charge "W - ZERO 3" such as "W-SIM"W - SIM" is the only part except for "W - SIM" is "Jacket" only, since WILLCOM has only communication function "W - SIM" which has jurisdiction, substitute machine has communication function It is said that it becomes only the built-in audio terminal.

When you acknowledge it, you will receive a document named "Precautions on repair handling". Since there are notes such as the possibility that the data may disappear at the time of repair, the fact that the repair person in charge is required to view the data inside when checking the operation, I will sign from.

When handed over the signed document, you will be asked to choose an alternative machine from the inventory currently in the store, so choose an alternative machine. Then I had the work to transfer the number to the substitute machine and finished. It took about 40 minutes. The repair itself will take 2 to 3 weeks. From the above, it is as follows if you take notes on repair, what you should do in advance.


◆ Points to remember when repairing

· When using a W - SIM terminal, the alternative machine becomes a voice terminal
If you absolutely want to use W - ZERO 3, you may only have to buy another one of the main unit.

· Data may be lost
Although it seems to be a personal computer etc., there is a risk that data will be lost when repairing.

· Failure of the substitute machine is actual cost burden
Falling or submerging the substitute machine is a costly burden so care must be taken in handling.


◆ What to do in advance

· Do not forget your identity card
If you forget it, you will not be accepted in the first place. It seems that a license or an insurance card does not matter.

· Arrange for alternative machines
According to the person in charge of the window, it seems that it is possible to leave alternative machines in stores by putting in contact in advance. Depending on the inventory situation of the store, you may not be able to lend a substitute machine of your choice, so if you want to use alternative machines according to your wishes, it may be good to arrange it.

· Back up data
Since there is a possibility that data will be lost at the time of repair, let's keep a backup. If you leave it before heading to the store, the procedure goes smoothly.

· If you go for lunch break, try to arrive at the shop soon.
Since salaried workers are rushing in lunch break time zones, it may be better to be able to arrive early.

By the way, if there is no support base of WILLCOM nearby, it seems that we can accept repair even by telephone. It is a free shipping service using a parcel delivery service, and an alternative machine arrives at the shortest next day. If it does not contend for a moment, this may be good as well.

WILLCOM | Telephone repair reception

By the way, when will my W - ZERO 3 come back to me, when will it be one day ...?