A coalition of 41 state attorneys general releases a letter asking Meta to take action regarding the lack of support despite the explosion of hacked and hijacked Instagram and Facebook accounts.
On the SNS Instagram and Facebook operated by Meta, the number of reports of hijacking due to account hacking has increased rapidly since 2019, and the pace will further increase from 2022 onwards. A coalition of attorneys general from 41 states, including New York, Oregon, and New Hampshire, has published a letter requesting Meta to take stronger measures to prevent and respond to hacking.
multistate-letter-on-account-takovers_ltrhd
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41 state plaintiff general tell Meta to fix their customer support for hacking victims
https://www.engadget.com/41-state-attorneys-general-tell-meta-to-fix-their-customer-support-for-hacking-victims-184709904.html
State AGs Demand Answers on Surge in Facebook, Instagram Account Takeovers | PCMag
The number of account hijacking incidents continues to increase, and according to New York State Attorney General Letitia James, the number of complaints about account hijacking on Meta's SNS platform has reached 783 in New York state, an increase of about 1,000 since 2019. It is said that it has increased by %. It was also reported that the number of consultations in Vermont increased by 740% from 2022 to 2023.
'We have experienced a dramatic and sustained spike in account takeover consultations in recent years,' a coalition of state attorneys general said in a statement. This is an important issue that will significantly deplete our resources.' 'The significant increase in the number of calls to us indicates that threat actors are winning the battle against Meta and are rampant on our platform.'
The state prosecutor's office speculates that the reason for the increase in account takeovers in recent years is that ``Meta's three
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by Anthony Quintano
In response, a coalition of state attorneys general issued a statement to Jennifer Newstead , Meta's chief legal officer, saying, ``We refuse to act as a customer service representative for Meta. We demand that we take action and significantly increase investment in counter-takeover measures, as well as provide appropriate responses to users who have been victimized by account takeovers.' The coalition also provided Meta with information on the number of account takeover victims over the past five years, factors contributing to the increase in the number of account takeovers, the safeguards Meta takes to prevent account takeovers, Meta's policies and procedures regarding account takeovers, platform protection and We are asking you to provide staffing details for user support.
The letter against Meta includes the attorneys general of Nashville , New York , Pennsylvania , Alaska, California , New Hampshire , Utah , Oklahoma, and other states , putting strong pressure on Meta.
A Meta spokesperson said: 'Bad account takeover users use every platform available to them and are constantly adapting to avoid suspension from Meta. We have a trained enforcement team. We have invested heavily in our review team and have specialized detection tools to identify compromised accounts and other fraudulent activity. We also help our users protect themselves and identify potential breaches. 'Every day, we share tips and tools with our users that they can use to report incidents, work with law enforcement, and take legal action.'
The online bulletin board Reddit sometimes advises users whose accounts have been compromised to contact their local attorney general's office as a last resort, and some users have actually contacted their state's attorney general's office. As a result of our intervention, we have reported that we were able to regain access to our Facebook account.
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in Web Service, Security, Posted by log1r_ut