HP faces a lawsuit that ``it is unreasonable to not be able to use the scan and fax functions when the printer runs out of ink''
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In February 2023, a complaint was filed in the U.S. federal court, claiming that HP 's multifunction printer ``does not clearly indicate to the user that it will not be possible to scan documents or even fax when the ink is low''. . After that, on August 10, 2023, it was reported that the court rejected HP's request to withdraw the lawsuit.
freund-hp-amended-complaint.pdf
(PDF file) https://regmedia.co.uk/2023/08/11/freund-hp-amended-complaint.pdf
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Plaintiffs such as Gary Freund allege that ``HP hid that information from the purchaser by installing software in the multifunction machine that made it impossible to use functions other than printing, such as scanning and faxing when the ink ran out.'' . He also said, ``It is a well-known fact that ink is not required when scanning or faxing documents, and HP should be able to manufacture a multifunction device that can scan and fax even when the ink runs out.'' , filed a complaint with the court in February 2023.
In the complaint, Mr. Freund et al. ``The wording that HP told users on the support forum that ``HP's multifunction devices are designed not to operate when the cartridge is empty or the cartridge is not installed'' is It shows that HP intentionally disables the operation of MFPs that run out of ink.'
In addition, Mr. Freund et al. 'If I knew the existence of this defect, I would not have purchased the printer in the first place, or I would have purchased it cheaper.'
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HP requested to withdraw the lawsuit against Mr. Freund et al. However, U.S. Federal Court Judge Beth Loveson Freeman said, ``HP's support forum post is a fact that reinforces plaintiff's claim that the printer was designed so that certain functions cannot be used when the ink runs out.'' (PDF file) and decided to deny HP's request to dismiss the lawsuit.
Judge Freeman also ruled that HP was required to disclose to users the limitation of functionality when the ink ran out, and that the limitation was a defect that occurred during the warranty period.
A similar lawsuit was also filed against Canon in 2021, and the plaintiff's claim is that ``it is unfair that the scanner function and fax cannot be used when Canon's multi-function printer runs out of ink''. did. At the time, plaintiff David Leecraft told Canon, 'To promote the sales of the all-in-one printer, Canon's indication that it can be used as a scanner and fax under normal circumstances was due to false and fraudulent product labels and It corresponds to the use of advertisements, ”he said, asking for compensation of at least $ 5 million (about 720 million yen), and it is reported that a settlement was reached for an undisclosed amount later.
Canon faces a class action lawsuit, complaining that `` it is a fraud that the scan function can not be used when the printer runs out of ink ''-GIGAZINE
The Register, an overseas media that reported one case of HP, made an inquiry to HP about this lawsuit, but revealed that no response was obtained.
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in Hardware, Posted by log1r_ut