A bartender robot that gets along with regular customers and learns their tastes
In addition to making various cocktails as a bartender, a research team at the
Personalized Human-Robot Interaction with a Robot Bartender | Adjunct Proceedings of the 30th ACM Conference on User Modeling, Adaptation and Personalization
https://dl.acm.org/doi/10.1145/3511047.3537686
A bartending robot that can engage in personalized interactions with humans
https://techxplore.com/news/2022-08-bartending-robot-engage-personalized-interactions.html
A bartender who provides alcoholic beverages such as cocktails to customers at bars and pubs not only makes cocktails that customers want, but also sometimes talks and entertains customers is one of the important jobs. Many bartending robots have been created by roboticists, but they have focused only on making accurate cocktails and have attempted to artificially reproduce 'communication with customers.' There are very few attempts.
Therefore, a research team led by Professor Silvia Rossi of the Faculty of Electrical Engineering and Information Technology at the University of Naples worked on the development of a bartender robot that can also interact with customers. ``The bartender scenario combines the complexity of manipulating objects efficiently to create drinks with the need to interact with users,'' Rossi said. ``This is a very difficult scenario for a robot to tackle. , is also very interesting from a research point of view.'
The research team thought that in order to effectively play the role of a bartender, it was necessary for the robot to create a 'profile' for each customer, not just to carry out a conversation with the customer. By learning the favorite drinks and past conversations of individual customers and promoting personalization, the likelihood that customers will like the bartender robot will increase. ``I think a bartender should remember not only your tastes, but also your interests and your daily life,'' Rossi said. ' said.
The research team developed a bartender robot `` BRILLO '' consisting of two robot arms, a chest wearing a bartender's uniform, and a face that can create facial expressions. You can see the appearance of BRILLO by looking at the following tweets.
BRILLO: the Neapolitan robotic bartender!
#BRILLO project #Robots #HRI #bartender @UninaIT #Totaro #servicerobot #neaples pic.twitter.com/qXJXauKRUk — PRISCA Lab (@PriscaLab) May 9, 2022
BRILLO is equipped with a microphone, speaker, and camera, and can read the customer's body language and process what they are talking about. BRILLO processes the customer's words and body language to determine how they are feeling and what kind of alcohol they want to drink. The research team argues that it is possible to create a user profile of customers who have spoken in the past and adapt the conversation in that it is ``able to interact with customers in a personalized way''. increase.
“The bartending scenario is a challenging testing environment that explores how the robot maintains and updates a user's profile and continuously adapts its interaction with the user according to the continuously changing profile,” said Rossi. “We believe that this kind of personalization is the key to embracing robots in our lives for a variety of services and assistance,” he said.
The BRILLO prototype has already achieved promising results in an experimental environment, and the research team hopes to evaluate its performance in a real-world environment that interacts with more humans in the future.
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