'Xbox Network (formerly Xbox Live)' goes into a major outage for over 10 hours
It was reported that the network service ' Xbox Network ' for Xbox, which can use games, TV programs, apps, etc., was in a large-scale outage from the early morning of May 7, 2022 Japan time.
The Xbox Network should be back up, but some users are still reporting issues | Windows Central
Xbox Live recovers from an outage lasting several hours --The Verge
On May 7, many Xbox network users began reporting 'games are inaccessible,' raising suspicion that the Xbox network was down. The Xbox support team also confirmed the issue and tweeted at 5:46 on the same day, 'We are aware of the issue and are investigating it.'
We're aware that some users are unable to purchase games, launch games or start Cloud Gaming sessions. Our teams are investigating. Please keep an eye here and on our status page for updates. Https://t.co/kQKp1LYR4o— Xbox Support (@XboxSupport) May 6, 2022
User-reported issues include 'I can't buy games, DLC, etc. from the Microsoft Store' or 'I can't access my game subscriptions, Xbox Live Gold or Xbox Game Pass.' All of these were affected by the Xbox network outage, and immediate resolution of the issue was awaited.
One hour and 42 minutes after the initial report, the support team tweeted, 'Users should be able to complete the purchase process again. We are still investigating issues related to game launch and cloud gaming sessions.'
Users should once again be able to complete purchases. Our teams are still investigating issues launching games and starting Cloud Gaming sessions. Please keep an eye here and on our status page for updates . t.co/PZyQKJr5sX— Xbox Support (@XboxSupport) May 6, 2022
At 16:11 on the same day, the support team reported that all users were able to launch the game and start cloud sessions.
All users should once again be able to launch games and start Cloud Gaming sessions. Thank you for your patience and happy gaming! Https://t.co/OGCIVFbyuw— Xbox Support (@XboxSupport) May 7, 2022
However, hours after the above report, some users will start reporting again problems starting or connecting to cloud sessions. The support team tweeted again, 'We are still investigating.'
We are still working on resolving the issue. In the meantime players may see improvement with launching games by rebooting your Xbox console. Keep an eye on our status page for updates . co / M94V8h2QKv— Xbox Support (@XboxSupport) May 7, 2022
At 14:30 on May 8th, the support team reported that 'problems with purchase processing, game launches, and cloud sessions have been resolved.'
Players should no longer be seeing issues when it comes to purchases, launching games, or joining Cloud Gaming sessions. Thanks for being patient. Happy gaming! Https://t.co/WTAzvBkgcY— Xbox Support (@XboxSupport) May 8, 2022
In addition, the support team cites 'restarting the main unit' as a workaround if the problem continues to occur.