Experience story that 'Samsung smartphone of 140,000 yen broke in 3 months and refused repair'
A user who purchased the folding smartphone '
Why I will never buy another Samsung device | by Juhani Lehtimäki | Feb, 2022 | Medium
https://lehtimaeki.medium.com/why-i-will-never-by-another-samsung-device-2237a40002a6
Juhani Lehtimäki, Chief Technology Officer of German mobile app developer Snapp Mobile, posted on his blog his experience of buying a Samsung foldable smartphone and regretting it. Lehtimäki decided that the technology would have matured enough after the first foldable smartphone appeared, and after watching a movie reviewed by popular YouTuber, he switched from Google's Pixel 4 to Samsung's Galaxy Z Flip 3. I decided.
Play the movie below to see the review video that Lehtimäki made the decision to buy the Galaxy Z Flip 3.
Samsung Z Flip 3 Review: The First Big Step! --YouTube
Everything went well for a while after the switch, so Lehtimäki thought, 'The Galaxy Z Flip 3 will definitely occupy a certain position in my smartphone lineup.' However, one day, three months after the purchase, when Lehtimäki took the smartphone out of his pocket, the screen of the terminal turned black from the folded part, and the upper half did not respond to touch.
Below is a photo of Lehtimäki's smartphone with the folded part turned black. The black part in the folded part in the center of the screen became bigger and bigger while Mr. Lehtimäki returned home from the place.
At first, Lehtimäki wasn't too worried about this failure, and was relaxed, saying, 'Folding screens are a new technology, so it can't be helped.' That's because Lehtimäki used the Galaxy Z Flip3 in Samsung's official case, didn't drop the device, didn't use it in an extreme way, and was still under warranty.
However, when Lehtimäki sent the Galaxy Z Flip3 for repair, Samsung said, 'Unfortunately, your SM-F711BZGEEUB (Galaxy Z Flip3) cannot be repaired under warranty. After technically inspecting your terminal , Not only the screen but also the frame was damaged, so our engineers decided that it was damaged due to mechanical impact such as dropping, bending, excessive pressure, etc. ' ..
The screen damage that Samsung refused to repair is as follows. Certainly, you can see white scratches in the area surrounded by the red frame.
However, the photo above is a greatly enlarged image. Actually, it is just a faint line in the center of the terminal in the picture below. According to Lehtimäki, this was a small scratch on a grain of sand that was in his pocket, and there were no functional problems during the month from the scratch to the failure.
And below is a comparison of the scratches on the back of the Galaxy Z Flip3 with Samsung's photo (left) and Lehtimäki's photo (right). Samsung claims this is a broken frame, but Lehtimäki points out that the paint is just peeling off.
For the above two reasons, Samsung informed Lehtimäki that 'only repairs can be done for a fee.' 'Samsung's response is random. I haven't dropped the device and haven't used it to be accused of being unreasonable. It's only been three months since I bought this smartphone,' he said. For the last two months, it was in the official Samsung case, but nevertheless, Samsung has been spending only three months for 1099 euros (about 140,000 yen) to repair a smartphone for 304 euros (about 4). I also requested (10,000 yen). '
In the end, Lehtimäki, who declined to pay for repairs, decided to put the unusable Galaxy Z Flip3 in a wooden box with a response from Samsung and display it on the desk. According to Lehtimäki, this is 'to keep you forever remembering your determination to never pay the company again.'
Lehtimäki, who vowed never to buy a Samsung device again, said of his feelings, 'The idea that folding smartphones are a great idea hasn't changed, but new technologies take time to mature. Often it breaks or needs improvement or repair. That's fine. I'm resentful that the smartphone wasn't broken but that the repair was refused. , I'm concerned about Samsung's attitude, because this response is putting the risk of new technology on the customer. If this was the
The thread on Hacker News, a social news site featuring Lehtimäki's post, received 611 comments at the time of writing. Among them, 'I'm sure Apple will repair the device just by answering a simple question, and Google may take some time, but in the end I will send a new device. It will repair it. In that respect, Samsung is far behind, ' comments comparing Samsung with other smartphone makers, and' I'm all about Samsung for a more serious reason. Avoiding products. It's about spying on users at a level not much different from Facebook. For example, Samsung TVs take screenshots of what users are watching, 'said Samsung products due to privacy concerns. There was a comment that it was.
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