What is the trick to get manned support on Facebook where there is no contact point?
As SNS has become more pervasive in people's lives, the damage caused by hacking SNS accounts has also increased. Despite this, Facebook doesn't have a phone number or email address to serve as a manned contact.
Your Facebook Account Was Hacked. Getting Help May Take Weeks — Or $ 299: NPR
https://www.npr.org/2021/08/02/1023801277/your-facebook-account-was-hacked-getting-help-may-take-weeks-or-299
Angela McNamara, who lives in Ontario, Canada, received an email early in the morning warning that someone was trying to log in to her Facebook account. The email says 'If this is not you, don't worry, we're keeping your account safe' However, I immediately received another email notifying me that my account password was changed, and it was easy for my account to be hacked.
After that, the hacker also set up two-step verification, which made McNamara unable to access his account. McNamara said he couldn't recover his account, even though he tried to get a backup code and reset his password through Facebook's automated process.
According to NPR, there are many cases where Facebook accounts are hijacked like Mr. McNamara, and various experiences are told on Reddit forums and Twitter. In addition, NPR has received as many as 19 'Facebook account hijacked' emails from listeners since July 2021 alone, making the situation serious.
In today's world, where SNS has penetrated deeply into people's lives, taking over Facebook accounts can cause great damage. 'The first thing I was worried about when I realized that my Facebook account was hacked was that hackers might have access to a business bank account,' said Ben Coleman, who lives in Massachusetts, USA. .. Mr. Coleman, who runs various businesses, was able to prevent damage by locking the account in a hurry, but because he could not recover the account, he lost customers who were reaching using Facebook etc. It ended up being.
In addition, a hacker who hijacked John Morgan's Facebook account living in Michigan, USA, destroyed the 'Festival Faceook page of the town' that Morgan was helping to manage. In addition, Morgan uploaded his family photos to Facebook and saved them, so the hijacking prevented him from seeing his memorable photos. It seems that his son, who died in 2021, was also shown in the family photo where Mr. Morgan was no longer seen.
Morgan realized how deeply Facebook was in his life as a result of the hacker hijacking. 'We think of Facebook as a kind of toy and fun, but people share and get news on Facebook and use Facebook as a photo album. I learned from my experience. That means you have to think about how you use Facebook and what it means to lose your account. '
In addition, after NPR discussed the case of Mr. Coleman and Mr. Morgan with Facebook, Facebook sent a link to unlock the account to them.
People who have locked their accounts try Facebook's account recovery process, but the automated process often fails. However, Facebook doesn't have a human-friendly call center or contact form, so users who have problems during the recovery process can't go any further.
'We didn't have a manned phone number on Facebook, we didn't have an email address,' Jesse Marcella, who lives in Illinois, USA, told NPR. Marcella tried to recover the account from the automatic form three times a day, but failed and tried to call Facebook headquarters, but said, 'Unfortunately, we do not provide telephone support at this time.' It was said that only the recorded voice was played.
Facebook spokeswoman Gabby Curtis said in a statement to NPR that Facebook's
Some users who want to get manned support to recover their Facebook account said, ' Purchase the VR headset Oculus Quest 2 for $ 299 and recover your Facebook account through Oculus customer support. Some people use the trick of 'doing'.
Oculus is a VR company under Facebook, and after October 2020, a Facebook account is required to log in to Oculus devices. Oculus has its own customer support service, so you can get manned support for restoring your Facebook account by contacting customer support and giving them the serial number of the Oculus Quest 2 you purchased.
However, although there are many users who were able to recover their Facebook account via Oculus, there are also users who could not restore their account after all, so it is not always possible to recover the account by contacting Oculus customer support. It seems that it is not.
John Clay, vice president of threat intelligence at Trend Micro , a cybersecurity company, points out that the main motivation for hacking social media accounts is financial. Hackers are making profits by tricking users' friends into making money and selling their accounts in the black market. 'The fact that social media is a big part of people's lives in modern times means that it can be a major target,' Clay said.
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