Oculus Quest 2 parts recalled for 4 million units & free silicon cover distribution, many reports that 'face irritation occurs when worn'



Facebook's VR division has announced that it will recall the facial interface of

the VR headset 'Oculus Quest 2 ' after receiving a report from the US Consumer Product Safety Commission (CPSC). As a result of the CPSC survey, there were 5716 reports of 'skin inflammation' and about 45 reports of 'consumers who needed medical attention'. It is estimated that at least 4 million units will be recalled.

Introducing a New Silicone Cover for Quest 2's Facial Interface, Plus a 128GB SKU
https://tech.fb.com/community-letter/

Facebook Technologies Recalls Removable Foam Facial Interfaces for Oculus Quest 2 Virtual Reality Headsets Due to Skin Irritation Hazard (Recall Alert) | CPSC.gov
https://www.cpsc.gov/Recalls/2021/Facebook-Technologies-Recalls-Removable-Foam-Facial-Interfaces-for-Oculus-Quest-2-Virtual-Reality-Headsets-Due-to-Skin-Irritation- Hazard-Recall-Alert

Quest 2 Sales Paused As 4 Million Facial Interfaces Recalled
https://uploadvr.com/facebook-pauses-quest-2-sales-skin/

Inside the Oculus Quest 2, there is a facial interface with a sponge-like cushion. This facial interface is the part that directly hits the face and is a removable part that blocks the light of the outside world.



CPSC cautions that 'consumers who experience skin irritation or reactions should immediately discontinue use of the recalled facial interface and contact Facebook Technologies to receive a free silicone cover.' .. According to the CPSC, approximately 4 million Facial Interfaces sold in the United States and 172,600 sold in Canada between October 2020 and July 2021 will be recalled. That thing. In addition to the ones that come with the headset itself, the facial interface sold separately is also subject to recall.

In fact, the VR-related news site UploadVR publishes photos provided by users with inflamed faces using the facial interface.



Facebook announced in December 2020 that it received reports of rough skin from about 0.01% of Oculus Quest 2 users, but now that it is 'mostly mild and should resolve itself'. did. However, in May 2021, an application was received from the European Commission, which took this issue seriously, and it was said that it was no longer possible to purchase from Amazon in EU countries.

A Facebook spokeswoman said, 'These reports are only a small percentage of Oculus Quest 2 users, and most of the reports are unconfirmed. However, we want all users to have a great experience with Oculus Quest 2. That's why we started a voluntary facial interface replacement program in December 2020, and started offering silicon covers to Oculus Quest 2 and Oculus Quest 2 Fit Kit owners around the world. I am. '

You can ship the free silicone cover from the following page.

Oculus Quest 2 Recall for Facial Interface Issues
https://www.oculus.com/quest-2/removable-facial-interface-alert/



In response to this recall, Facebook has suspended sales of Oculus Quest 2 in the United States, and sales are scheduled to resume on August 24, 2021. Oculus Quest 2 had a model with 64GB internal storage and a model with 128GB, but according to UploadVR , the price will remain unchanged and will be upgraded to 128GB and 256GB, respectively, and each facial interface will come with a silicon cover. It seems that it is planned.

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in Hardware, Posted by log1i_yk