Twitter appoints grievance officer and publishes transparency report, based on Indian digital media rules
Based on India's Mediator Guidelines and Digital Media Code of Ethics, Twitter has appointed a Chief Compliance Officer, Grievance Officer, and others, and published a transparency report.
India --Twitter Transparency Center
Twitter's India Transparency Report: User Grievances & Proactive Monitoring July 2021
(PDF file)
Twitter publishes first compliance report; 4,179 accounts suspended for terror activities --The Hindu
https://www.thehindu.com/news/national/twitter-names-resident-grievance-officer/article35261730.ece
Twitter names resident grievance officer, publishes 1st compliance report under IT rules --The Economic Times
https://economictimes.indiatimes.com/tech/technology/twitter-names-vinay-prakash-as-resident-grievance-officer-for-india/articleshow/84311359.cms
The Mediator Guidelines and Digital Media Code of Ethics were enacted in India in May 2021 and include 'Grievance Officers' and 'Chief Compliance Officers' for social media companies with 50 or more users. It is stipulated that the personnel of the company should be selected from people living in India. This is similar to the EU Data Protection Regulation (GDPR), which requires the appointment of 'data protection officers' and 'EU personnel.' ..
Although Twitter is a company that should comply with Indian regulations, it did not have a person in charge, so the Indian government pointed out that 'the exemption for posted content should be restricted'.
Indian government claims that 'Twitter should be restricted from liability for posted content'-GIGAZINE
It's unclear if this is the effect, but Twitter has appointed Vinai Prakash as the grievance officer and published a transparency report to re-comply with the rules.
According to the report, Twitter received a total of 38 complaints from India from May to June 2021. The breakdown is 20 cases of defamation, 6 cases of abuse / harassment, 4 cases of sensitive adult content, and 3 cases of spoofing and privacy infringement.
We also received 56 account suspension complaints and 7 account suspensions have been lifted.
In addition, due to user content monitoring, 18,385 accounts for the purpose of sexual exploitation of children and 4,179 accounts related to terrorism have been suspended worldwide.
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