Jul 02, 2021 13:00:00

Why is IBM, which failed to migrate its mail system, rushing sales to finalize contracts?

by

Acid Pix

Regarding the whistleblower that 'IBM failed to migrate the mail system and it is hindering internal communication and business', IBM told the IT news site The Register 'Electronic in a part of the company' There is a delay in the mail service. ' 'IBM is rushing to finalize contracts with customers,' The Register reports.

IBM email fiasco complicates sales deals, is worse than biz is letting on – sources • The Register
https://www.theregister.com/2021/07/01/ibm_email_disruption_sales

IBM had planned to sell its long-running groupware 'Notes' to Indian company HCL Technologies and spend one year and six months migrating its mail system to its own server. However, during the planning, the server got corrupted and the mail system migration failed. It is said that there are intermittent situations where Notes, mailers, and calendars do not start and can only be exchanged with Slack.

IBM's internal mail system migration problem caused employees to be unable to use mail for several days --GIGAZINE

According to The Register, which first reported the issue, IBM is rushing sales reps to finalize client purchase orders, with supporting documents to sign contracts and finalize purchase orders electronically. It is said that it is sent to the client.

The Register said a failed mail system migration could affect not only internal communications and productivity, but also IBM's second quarter 2021 (April-June) revenue. I'm pointing out. Of course, even if the client replies to the email from the sales, IBM will not receive it, but The Register says that if the order is confirmed on time with an electronic signature, the revenue can be recorded on time.

In addition, IBM has made it possible to support clients using Slack through Slack. However, the informant said, 'Slack's channel is full of comments. Too many users have helped us to stop chat support, and some users are online. I'm posting a meme and the comments are messed up. After days, this situation doesn't seem to improve. '

In the United States, July 4th is an Independence Day and a national holiday, but since July 4th, 2021 is a Sunday, July 5th is an alternative holiday. According to The Register, IBM wants to resolve everything by Monday, July 5th.

The Register asked IBM if they instructed sales to expedite the closing of purchase orders and if they believe the email system migration system will impact revenue in the second quarter of 2021. .. IBM acknowledged that 'some employees are experiencing email service delays,' and 'used a variety of alternative communication tools to minimize client and business disruption towards system recovery.' ', But he didn't answer the instructions to the sales staff.