Jul 01, 2021 16:02:00

IBM internal mail system migration problem, leaving employees unable to use mail for several days

IBM , a global computer company, has had problems migrating its email system, making many employees unable to use email, the tech news site The Register reported. Some employees have accused the Chief Financial Officer (CFO), and hiring managers from other companies said, 'Why are you still at IBM? You can't even handle emails right there. However, some employees were scouted.

IBM's 18-month company-wide email system migration has been a disaster, sources say • The Register
https://www.theregister.com/2021/06/30/ibm_email_outage/

According to IBM employees who provided information to The Register, many employees have been affected by problems with the planned 18-month email system migration. 'I don't like bringing this information to the press,' one employee told The Register, but 'if we can't even handle our cloud migration program, which customers would trust us?' ? ”.

The email system migration program in question was announced in a blog post on IBM's internal intranet, The Amazing 3 , stating that if everyone followed the instructions sent by email, things would go smoothly. However, when the work started, a problem occurred in the mail system, and it was reported that IBM's internal mail service was in an intermittent state for about 4 to 5 days from the end of June 2021. On the other hand, it seems that not all employees are affected in the same way, some employees have more time to access, and some employees have been able to access email after a two-day break. ..

An IBM employee told The Register that the email software Outlook and Verse, and the groupware IBM Notes (now HCL Domino ) aren't working, but the chat tool Slack is available. I will. A w3 screenshot provided by an employee to The Register shows a warning banner near the newsheadline saying 'Email Delay: We're Working to Recover' and updates are available on Slack's channel. It is written to do.

Initially, IBM tried to resolve an email bug received by an employee through the help desk. However, the rapid increase in inquiries has abandoned the help desk response, and Thousands of employees have since been dealing with poor email system performance, The Register reports.

When The Register contacted IBM about the matter, they said they avoided admitting that there was a problem or commenting on the situation. However, one IBM designer complained about the deleted SNS post, and a hiring manager from another company said, 'Why are you still at IBM? You can't even handle emails there.' Some employees say they were scouted.

It seems that IBM planned to migrate its mail system in the first place

after selling IBM Notes, which had been in operation for many years, to HCL Technologies, an Indian company . IBM, which did not want to store the data on the HCL server, migrated the data from the HCL server to its own server after the sale, but the corruption of IBM's server caused a series of problems. It was said that. Some employees have accused IBM CFO James Kavanaugh of not hiring the right people because of his efforts to cut costs, The Register said.

Immediately after The Register published this article, an IBM spokeswoman contacted me by phone instead of email. A spokeswoman said, 'Some IBM employees are experiencing email service delays. We strive to restore all services as quickly as possible and work to restore full email functionality. While at the same time, we utilize a variety of alternative communication tools to minimize the impact on our clients and our business. '