5 important things that engineers have learned from non-engineers
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French philosopher Michel de Montaigne said that `` the wise people learn from the fools more than the fools learn from the wise people '', but the task force reporting to the US president United States Digital Service ( Mr. Marianne Berotti, a long-time engineer who belonged to (USDS), has compiled the essence of engineers learned from non-technical people into five.
All the best engineering advice I stole from non-technical people
https://medium.com/@bellmar/all-the-best-engineering-advice-i-stole-from-non-technical-people-eb7f90ca2f5f
◆ 1: 'Those like us are earning breaks in things' (American National Security Agency official)
Mr. Berotti heard this word is `` a crazy meeting where people with fine titles uttered ridiculous things about PC security '', but Mr. Berotti in such a meeting I didn't miss the words that were released.
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This word simply expresses that 'security failures in the system tend to occur at the joints of components', in other words, it means that 'integrating literals is important'. He also believes that this rule applies to organizations. Mr. Beretti, who discovered that obscure responsibilities and responsibilities are often the cause of failure, says, `` The person responsible for security and availability should start by finding the breakdown of the organization '' .
Mr. Berotti also quoted the team leader “ 100: 10: 1 method ” and divided the problem into “truth”, “false” and “true but unrelated” I advise you to eliminate irrelevant things from the discussion and make overall better technical decisions.
* 2: 'Aware that people expect you to become an expert' (TOEFL instructor)
These words were heard from instructor Leslie Ryan while Berotti was trying to acquire an English teacher qualification. Of course, the English speakers gathered in this classroom were already English specialists, but that alone could not be an English teacher. In order to teach English to people, you need to know how to learn English.
In other words, the person who wants to learn English is not an English expert, but an “expert to become an English expert”. “When you are hired by someone, you need to remember that when you are hired by someone, you are expected to be an expert.”
◆ 3: “First of all, to resolve the problem, first make sure that it does not get worse” (Group Therapy Facilitator)
Mr. Berotti heard the word when he took a debt of $ 14,000 (about 1.5 million yen) and became depressed and participated in a therapy for a family with mentally illness (NAMI).
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Mr. Berotti, who thought about this word after regaining his mind, wouldn't solve the problem suddenly, but it would be a shortcut if he started by preventing it from getting worse, even if it seemed to be a detour at first glance. I came to think so.
For example, when Mr. Berotti's team was stuck in system development, another team member asked to do the system migration. The person had already experienced a system migration with another team and claimed that he was not worried because he could do it alone, but Mr. Berotti chose to solve the problem with his team.
That's because if the system was renewed without knowing even the requirements for the correct implementation of the system, the situation would worsen. From this, Mr. Berotti advises, 'If you do something for a colleague, you should encourage the person's efforts rather than solving the problem.'
◆ 4: “If you go left, you should turn right” (Sifu Jesse Teasley, martial arts teacher)
Jesse Teasley is a martial arts teacher whom Beretti met when he was 16 years old, and he also explained Taoism in addition to swordsmanship.
The foundation of Taoism is the Yin Yang idea that things are divided into Yin and Yang, and there is certainly a dualism in everyday life, such as “black and white”, “left and right”, “good and evil”, and “soft versus hard”. However, Taoism emphasizes not the Yin and Yang dualism, but rather the way they are in harmony.
Another practical lesson given by Jesse Teasley is that you have to pull a fist to get a punch. From these teachings, Mr. Berotti was able to acquire the habit of starting by doubting the assumptions first, rather than deciding on things before proceeding.
◆ 5: 'Thinking is also work' (Speaker unknown)
It is unclear who made the statement, but in simple terms, this phrase means that sometimes it ’s important to rest. In order to maintain high productivity, it is also important to leave the office and take a walk. However, organizations often tend to overoptimize, and if they are not working hard, they can be labeled lazy.
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Mr. Berotti also said, “There is a“ service recovery paradox ”in the IT industry where it is better to recover after a failure than to prevent it,” he said. From this trend, Berotti points out that “organizations tend to lose sight of what is really important and fall into inefficient bureaucracy”.
It is “trust” that Mr. Berotti regards as really important to the engineer's organization. Beroti's view is that if there is a relationship of trust, engineers can maintain an efficient organization without suffering a burnout syndrome .
Special Edition: “I'm going to know who I hired” (USDS manager Mikey Dickerson)
When he started working at USDS, he felt that he was out of place. That's because my colleagues had engineers from Google, Facebook, Twitter, Netflix, and Amazon. That ’s what Dickerson ’s boss said to help Beretti feel confident. Dickerson is an excellent engineer, but he chose it because it was a special word that touched me.
The real meaning of this word is that “USDS was hired in anticipation of Mr. Berotti's excellent management skills, so we should not be distracted by being somewhat inferior as an engineer”.
According to Mr. Berotti, some software engineers want to appeal their work, so there are people who buy out jobs such as product managers, designers, editors, and sales representatives. However, Mr. Berotti advises that there are a variety of experts in the organization, so it is better to focus on your area of expertise.
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