The number of misdialed emergency calls from Apple terminals has increased sharply, and from about October, about 1600

In two cities of California's Sacramento and Elk Grove, from an Apple terminal"911" which is an emergency call telephone numberIt has turned out that the number of calls to be sent has increased. There are no people on the other side of the emergency call, both are wrong phones, but since that number has reached 1,600 since October 2017, troubles have arisen in handling genuine emergency calls.

Since October, Apple Made Around 1,600 Accidental 911 Calls «CBS Sacramento
http://sacramento.cbslocal.com/2018/02/22/apple-elk-grove-911-accidental/

Apple repair facility in California made 1,600 false alarm 911 calls since October
http://appleinsider.com/articles/18/02/22/apple-repair-facility-in-california-made-about-1600-false-alarm-911-calls-since-october

According to Jamie Hudson responding to emergency calls at Elk Grove, from around October 2017 emergency calls from Apple are rapidly increasing. The number is 20 cases a day, the total number of hits so far has reached 1600. Many of the telephone calls were made while the user did not notice, there seems to be no person on the far side of the call, but as the address of the other party is displayed, it is from Apple's repair center and maintenance center as it is confirmed is.

In addition, the Sacramento County Security Bureau Communication Center has received 47 emergency calls from Apple terminals since January 1, 2018.

The iPhone and Apple Watch are designed to be able to make emergency calls smoothly even in a situation that fights for a moment. For example, on iPhone X or iPhone 8, you can access the emergency report screen by pushing the side button 5 times or pressing the power button and the volume button at the same time. At this time, when the emergency call screen is displayed, the countdown begins and a loud sound is heard as soon as the timer goes to zero, and an emergency call is sent without user intervention.


Apple is grasping the situation that an emergency call is on its own, and says it is working on solving the problem. Apple's PR is "Recognizing the fact that 911 calls are being placed from Elk Grove's repair center and maintenance facility.We are taking this situation seriously and with the local law enforcement agencies, We are investigating the solution method "has been announced.

Increasing the number of mistaken emergency calls may delay delays in handling real emergency calls and it is urgent to clarify the cause.

byElasticComputeFarm