Trello publishes a guidebook that summarizes the points to make the remote work environment fruitful
Although the use of "remote work" that uses work as a place other than company such as home is spreading, it is spreading, but it is not yet familiar environment even if you are considering introduction, necessary tools and know-how There are many people and companies that can not successfully introduce due to the lack of. For such people, we provide task management tools in the teamTrelloA guidebook that explains important points and tools that can be usedHow to Embrace Remote Work"Has been released free of charge.
The Best Advice For Remote Work Success From 10 Global Teams [Free Guide]
Many people think of it as "remote work" "It does not work in our system" "Although it is theoretically excellent, those who work remotely can not come to the meeting and all I can not share the information "" I do not have the skill "or" I tried it once, but it did not work so much, everyone who worked remotely has quit all "is a failure example. However, Trello says that such concerns and cases are caused by "beliefs" and process failures, and that they can be successfully introduced by building an in-house environment suitable for remote work .
◆ Myth Part 1: "Remote workers skip"
One of myths about remote work is that "remote workers are lazy." Certainly, concerning those who are in an environment where the surrounding eyes do not reach, the concern that "I wonder whether they are working properly" may change into doubt. However, unless the management side gives clear goals and deadlines in any circumstances, people may become lazy. It is said that if there is an environment that evaluates that it did a neat job, people can be productive wherever they are. Here, the word of Hailley Griffis who is doing Buffer's work in a complete remote environment, "Do not work while in bed" is cited.
◆ Myth Part 2: "It depends on that person whether to inform you that you are working properly"
As a feeling of workers working in the remote environment, there is also an obsession with the obsession that we must appeal to tell you that "I am working properly." Having such feelings creates an environment that is unnecessarily unnecessary and inevitable and makes it impossible to work calmly. This is a harm caused by the belief that "Remote workers are different from ordinary people", and should be gradually resolved if remote work is generalized in-house in the future.
◆ Myth 3: Belief that "remote work = destruction of internal culture"
One thing denied by remote people on remote work is worry that "team consciousness will be lost". Certainly, it may be impossible to stand by in the corridor or face-to-face in the hot-water room, but if there is a well-organized environment, such communication will be secured even in remote environments. By using the video conference to prepare the same environment that the whole team faces the face, we say that it is possible to have a sense of solidarity of the team as before.
◆ Myth 4th: Belief that "Remote workers can get in touch at any time"
For remote workers whose homes are working places, there are many convictions close to the deciding that they should be able to respond immediately, even when they contact each other, because they are at home. But this is not necessarily the correct answer in fact. In many of the cases where we succeeded in remote work, we say thoroughly separating office hours. By doing so, remote workers can clearly distinguish between work and other times, and it is also possible to take an appropriate lunch break. Sarah Goff - Dupont, who is doing remote work at Atlassian, says, "Remote work can concentrate deeply and work, but it makes me feel tired so much! So, walking around, calling my family, Ensure a 5-minute break to take care of your pet, etc. When you finish your work on Friday, please make sure yourself carefully so as not to get into a situation that you are exhausted and you can not do anything. I write it.
About communication and collaboration
Communication of teams that incorporate remote work requires "remembering to others" and "adapting to the virtual office environment". When communicating between remote places, keep in mind that "nuances" like when you are inside the same room are hard to communicate to your opponent. Bevern Buflmann of Evernote says, "It is important to set out the" Code of Conduct "that incorporates team and individual requests.When in what circumstances do you use chat? Why are you sending mail? At what times? The answer to such questions should be co-created, reflecting the balance between the team's efforts and individual efforts. "
Even if your opponent 's answer to your question is somewhat gentle with "yes", that does not necessarily mean that you are not interested. Even if you are sitting in the office and working, the other party may be unable to afford to write a long reply in a hurry to meet up. When working remotely, it is important to consider the possibility that the other party is in every situation. On the other hand, it is also important to tell the opponent what kind of schedule you are acting and what kind of situations you are in. Those who have frequent status reports that feel a little bothersome progress things well if they make suspicious situations arising from beliefs.
The same thing can be said when considering the timing of sending information to the other party. If you need to convey important information that will fight on time, you should use real-time tools such as chat. On the other hand, if the information is not so urgent, if you post information to task sharing and management tools like Trello, you should be able to see each one at the convenient timing. It is an important point to make remote work successful, taking into consideration that the other person is also in the middle of work as well as using the tools that are appropriate for that time as I am doing the job.
◆ "4 truths" to understand when using chat and videoconference differently
Tools that make contact with the other party have their own characteristics. In this advice we list the importance of understanding the following four points. And if there is a problem, we also say that you should use video conferencing where you can talk face to face with each other.
1. Depending on the tool,IntentionWhenCompassionateMay become invisible in some cases. When doing a chat interaction, remember that there is a person who has feelings just like you on the other side.
2.Constructive feedbackWhen you want to communicate, you should use your video conference to convey your intention.
3. Elements of voice and emotion are difficult to communicate in chat, so even if you think that you are "argument"Quarrel"WhenHas been receivedthere is a possibility.
Four.To prolong the problem without solving the problemSo, feelings of grudges may be fostered. If communication in digital is bad, you will get misunderstanding andWounded emotionsThere are things that can produce.
◆ Importance of the meeting
In recent trends, "meeting is often a bad habit" is often caught, but if the whole team shares the purpose it can be efficient. Justine Jordan, vice president of marketing at Litmus said that as a key rule to make everyone's cooperative system work, "All meetings should be video conferences unless all are in the same room", and video In order to make the conference a success, "Please provide a good headset to everyone, secure a good quality internet line, negotiate the etiquette to participate in the conference, and when you are not talking, Make sure to mute, make sure that the camera is connected and be sure thoroughly "is cited.
Also, it is important to create an environment where everyone can participate equally at the conference and receive voices. To do that, it is also effective to reconcile the battlefield with topics not related to the work before the meeting. In some cases, incorporating something like a simple game or exciting with in-house gossip talks has an effect on creating "solidarity".
The conference may fall into a situation where one person continues to talk endlessly, but this should be avoided. In order to prevent this, there is a way to create an equal and structured environment for everyone using tools like Trello.
◆ Importance of mastering tools
In order to make remote work succeed, it is important to master tools. My colleagues are not sitting right in front of you. In order to successfully work at "virtual office", you or your team needs to adapt to that situation. This document introduces some useful tools for each genre.
· Chat tool
The one that is cited as a tool for chat communication is "SlackWhenStrideTwo. Zapier realizes highly transparent communication by using Slack and uses it for the success of remote work.
· Video conferencing tool
As mentioned earlier, video conferencing tool is an important tool aligned with chat. What is cited here is that,ZoomWhenappear.inIt is two.
· Collaboration & progress tracking tool
As a tool to grasp the situation of the project and the whole team and to be able to grasp the tasks to do now,TrelloAre listed. Task management based on Toyota's "Kanban method" is possible, and it is a big merit that "task visualization" can be done.
· Communication & Documentation Tools
As a tool for communicating and documenting information, for internal useConfluenceAnd as for external useGoogle DocsAre listed.
◆ To create a "remote team" culture
Worried about how "team culture" becomes concerned when creating a remote environment where the staff will fall apart. In the past, teams were formed by people gathering in one place, but there is no reason not to worry about the remote work that overturns its premise. What is important in making the culture of the remote team, that is "having will". By finding common concerns, making meaningful conferences and understanding each other's eyes from each other, the feeling of creating a culture that has occurred naturally in office environments becomes important. The important thing to make a strong remote team is ""Rules to be followed by everyone" has been established and accepted by all staff within the company"When"To ensure that everyone can keep communicating, healthy conferencing systems, events, conducting actionsIt is cited.
As an example of "rules that everyone should obey", the following five are cited.
1. All "empathy": In order to prevent misunderstandings and to create a positive environment, we need air to think about each other.
2. Touch with others with transparency: Make sure that important information is always shared with everyone, and to publish chat logs and videoconference recording in a state that anyone can see.
3. Accept Asynchronous Communication: Understand that you may be in a different time zone from your opponent if you are in a remote environment. Especially when asking for a reply at the last minute, I do not get the answer I want.
Four. I try to "structure": When proceeding with work, we aim to establish and structure the process and prepare agenda beforehand at the conference.
Five. Have a consciousness that "each one is equal but different: In the case of remote environments where people do not face each other from everyday, it is important that all members are equally valued.
There are people who are good at tools such as chat and weak people, as people have diplomatic and introverted people. Also, the team gets too big and you can not see the face of everyone. Even in such a case, the environment in which everyone can communicate well is important. In such a case, you can use Trello's "Town Hall" function that allows you to share information openly throughout the company, and "Mr. Rogers" that improves ventilation by making opportunities to pair with random staff from all staff to talk It might be effective to try the called attempt.
Sometimes it is important that members gather and spend time together. However, taking all of our employees on a trip costs a lot of money. There, Trello said that employees at each base are on holiday, the entire company is on the beach, and the remote staff is holding events to provide some kind of billing. And by giving everyone a common hashtag and having Trello board post impressions of events and pictures, we are adopting a mechanism that allows everyone to look back on the event at the next "Town Hall" is.
And on the last page of the guidebook, in fact, it was written that this document was created by two people living in the west and the east of North American Continent.