What is the fraud scheme that refuses Amazon's money back guarantee without receiving expensive lens purchased at Amazon marketplace?

Amazon, the world's largest online shopping mall, can purchase items from sellers, not from AmazonAmazon Marketplace"Is prepared. The victim who was fraudulent of abusing Amazon's system at this market place has released a series of circumstances that asked Amazon for relief. This fraud is a clever technique that is extremely difficult to prevent as an Amazon user.

I Fell Victim to a $ 1,500 Used Camera Lens Scam on Amazon
https://petapixel.com/2017/08/11/fell-victim-1500-used-camera-lens-scam-amazon/

Photographer Jimmwit Pijiki, who lives in Gilbert, Illinois, USA, has purchased several second-hand lenses so far, but it has not been a problem in particular. However, recently, when I purchased a used lens at $ 1,500 (about 170,000 yen) at Amazon, I can not receive lenses, and Amazon is refusing to respond to refunds.

The history of things is arranged in chronological order as follows.

On June 29, 2017 Pijiki purchased a Canon 70-200 mm f / 2.8 II lens from the seller "Lana's Store" at Amazon Marketplace. The market price of this lens is from 1,500 dollars to 1,600 dollars and the price of 1490 dollars seems to be reasonable from the fact that it is second-hand goods of good quality. In addition, it seems that Mr. Pierzyki thought that Lana's Store got one evaluation that it was good, he did not sell any other items, and would sell mere second-hand goods.


On July 8, 2017 there was an update of the order status within the Amazon site and it changed to the notation "shipped". It was said that the tracking number of USPS was also added to the status. It seems that Mr. Pijiki was waiting patiently for the arrival of goods because it takes time to get the item to arrive after it is shipped because it is common in Amazon marketplace trading. However, when the status changed to "delivery completed", Piazeekie's long-awaited happiness was instantly gone.


According to the status information, the goods were delivered to the entrance, and it turned out that "someone whose name starts with R" signed the receipt that is not Pijiki. So, Mr. Pijiki confirmed that there was no one in the neighbor who received the package, but it seems that everyone answered that they do not know the baggage.

Mr. Piergey who confirmed delivery proof to USPS said that he got a copy of the signature. There was a signature of a person whose surname starting with the example R has a name starting with L. Since USPS was supposed to have the first line of the address (the last part including the lot number) written at the time of receipt, I confirmed that there was a different address from Mr. Piergey.


Piazeeky sent a message to the seller "I sent the item to the wrong address," but he said he did not get a reply. So Piazeeky decided to go directly to the address where the item in the neighboring town arrived.

Mrs. L of the resident of the address told us very kindly and taught about the goods received for Ms. Piergy. The picture below is a picture of a box that Mrs. L received. The delivery number is "2305 0270 0000 4580 XXXX", which matches the number of USPS received by Mr. Piergy.


The address was said to be "Mr. Sxxxxx or Current Resident (Mr. S or current residents)". This Mr. S seems to be the father of Mr. L who died in May 2017. In other words, Mrs. L received the goods thought that it was the one arriving at the deceased father, and signed his name "First name starting with R with a name starting with L". It was confirmed by Ms. Piazyki that the product received by Mr. L was two baking mats, the weight of the package was 8 ounces (about 230 grams), the sender's address was an apartment in Minnesota State It was.


After that, when Mr. Pierzyki confirmed, when searching Google for a very common "last name of S who died" together with the phrase "Gilbert Illinois", Mr. S's dead article can be viewed on the net It seems that it turned out to be understood.

Pier Geeky told Amazon's customer service that the item has not been delivered to his / her address or that the seller does not respond and ask for refund correspondenceA-to-z warranty(Amazon Market Place warranty) application. The answer is "According to tracking information, someone receives your item and signs at your address.Therefore, the claim of number 111-5490204-451xxxx will be closed.When goods arrive at your address It is out of the scope of A-to-z guarantee because it is ".


Mr. Pijiki who disputed this answer explained that he was not signing it again and that he did not reach his address, but the complaint remained closed. Mr. Pijiki is criticizing the correspondence of Amazon customer service, as Amazon checks only that it was delivered to tracking number and Gilbert of Illinois state, who has not checked who signed.


Mr. Piergey asked Amazon's customer service to ask USPS to prove delivery on July 27, 2017, but he seems to have been refused.


After that, he sent e-mail directly to Amazon with the seller's address and USPS delivery proof like the image below, and Mr. Pijiki resisted. In addition to the fact that the address is different and not my signature, despite the fact that the catalog specification of the product's camera is 3.2 pounds (about 2 kilograms), the delivery record contains 8 ounces (about 230 grams) ) It seems that we reported the circumstances such as what was the only thing. Furthermore, in an e-mail with the last hope, it seems that "jeff @ amazoncom" was added to the address, hoping to reach Amazon's Jeff Bezos CEO.


However, the final arrival was the conclusion that "A-to-z guarantee is not covered under the consideration of all circumstances".


Mr. Pijiki who was doing the credit card settlement has appealed to the credit card company, but if this negotiation fails, there seems to be only a small case lawsuit against Amazon against the way that is left.