Measures to avoid that you will not be able to board by airplane overbooking and how to deal with it

It occurred on April 9, 2017 local time in ChicagoUnited Airlines dragging passengers roughlyIt is diffused all over the world in a blink of time, and voices of intense condemnation are raised. According to reports, United AirlinesI dragged passengers after boarding to move 4 employees of my companyIt is also seen as criticism gathered in countermeasures which are difficult to think normally. Even from the fact that a dragged man is bleedingIntense interactionOn the other hand, refusal of boarding passengers by such overbooking is also an act recognized by airlines by law.

When buying an airplane ticket, we are actually paying money on the premise that everybody acknowledges that we encounter such a situation, but in order to avoid this kind of situation Whether it is OK, and what kind of coping should be taken when actually refusing to board is a site providing information useful for airplane users "AirHelpInfographic created by "How to Avoid Being Bumped from a FlightIt is indicated by.

If Your Flight Is Overbooked, Do not Volunteer to Get Bumped
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"Overbooking" means to sell more tickets than the original number of seats in an airplane. The fact that the passengers cancel the tickets and the airplane flying without vacancies means that the sales which the airline company was supposed to have originally disappeared and that all costs are borne by the airline company. In order to avoid that problem, it is legally permitted for airlines to sell more tickets than they actually are.


We call "No Show" that passengers who were supposed to board boarding do not come to the airport for some reason. Frequency of occurrence of no-show is converted into data, and it is used as an indicator "no-show rate" to decide how much overbooking is done when an airline sells a ticket.


However, since the no-show rate is a statistical value, in all cases all passengers may come to the airport and the number of people may be over. In such a situation, someone of the passengers will be denied boarding due to overbooking. Although this is a muffler act at first glance, it is accepted properly by law and it is supposed to agree to accept this risk when buying an airplane ticket.


This can be said to be a very good situation for airlines, but if you look to the side of the user it will be said that it is not a joke.


How much overbooking is occurring at all? In the period from January to March 2015, 143,000 passengers in the United States are refused boarding due to overbooking. As the data for the same period last year was 134,000 people, the number of passengers refused to boarding is on an upward trend.


From January to March 2015, the airlines with the least overbooking were Hawaiian Airlines, JetBlue Airways, Virgin America Airlines from the top. The overbooking incidence rate is a figure of 1.9 people from 0.5 people per 10,000 passengers.


Meanwhile, the worst 3 with the most overbooking at the same time, Delta Airlines, United Airlines, Southwest Airlines in order from the bottom. The overbooking incidence rate is a maximum of 15.1 persons per 10,000 people, and it is literally incredibly high incidence rate. This incidence rate also depends on the nature of the flight route, so we can not necessarily say that corporate efforts are insufficient, but still this difference can be said to be great.


A term indicating the rate at which an airplane seat is buried is "Load factorThere is what is called. In Japanese, it is also referred to as "seat utilization ratio", which means that the higher the number is, the higher the percentage of seats being buried. For Delta Airlines and United Airlines, which overwrite overworking worst 1 and 2, the average load factor for all flights is in the mid-80% range and has been on the rise in the past few years. This means that the airline is selling more seats or that more users are purchasing seats and as a result the probability of overbooking increases.


By the way, in case of a Japanese airline it is as follows. According to JAL's usage record in February 2017,The international load factor is 81.1%, the domestic line is 68.9%, ANA data for the same monthInternational flight 75.5%, domestic flight 65.7%It has become.

So what do you do to avoid boarding refusal by overbooking? First of all, it is necessary to accumulate the use record of "frequent flyer program" provided by airline company. This is the so-called "mileage service", the more you use the airline company, the more preferential it will be, and it will be removed from the target of refusal of boarding. Also avoid avoiding peak hours also physically avoid refusal of boarding. Also, depending on the conditions at the time of purchase of tickets and check-in, you may agree that you will be refused boarding. In order to avoid this, it is necessary to check the contract details at the time of purchase of the ticket in advance.


Even so, if you refuse to board with overbooking, AirHelp advises you "should not voluntarily accept rejection" at such times. Upon receipt of a notice of refusal of boarding at an airport counter etc and accepting it, the US regulation is between 200 dollars and 400 dollars (about 22,000 yen to 44,000 yen), and in some cases this United As in one case compensation of 800 dollars (about 90,000 yen) will be presented. However, if you refuse to accept boarding and still can not board and still have no alternative flights prepared, it is said that the right to receive compensation of up to $ 1,300 (about 140,000 yen) The reason is.


This amount varies depending on the length of time the arrival at the destination was delayed. In case of domestic flight, compensation will not be accepted if less than 1 hour, but if delayed from 1 hour to 2 hours, 200% of the ticket price or up to 650 dollars (about 70,000 yen) will be compensated . If the delay reaches 2 hours or more, you can receive compensation of 400% of the ticket price or an upper limit of 1300 dollars (about 140,000 yen). Passengers can choose how to get compensation and can receive them by cash or cash vouchers of airlines. For international flights, each time will be doubled.


However, there are four exclusion clauses in this. "When the alternative flight is prepared and the delay of arrival is less than 1 hour" or "When ticket issuance and check-in, reservation reconfirmation is not done properly", "There are changes in airplane equipment, the number of seats is small Notice that you can not receive compensation at the time of the four patterns of "when equipment is allocated", "when boarding is refused due to weight restrictions on safety in aircraft with a seat number of 60 or less" You need to do.


Overbooking has also occurred in Japanese airlines. In that case, there are rules to pay 10,000 yen if the transfer date of the alternative flight is the same day and 20,000 yen after the next day. According to the officials of the Ministry of Land, Infrastructure, Transport and Tourism and Aviation Division, complaints caused by overbooking in Japan are "I have never heard of it," so that passengers are safe It is difficult to think that forcibly getting down except for the reasons.

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