When there are multiple long lines, which row is really the best?

ByTom.arthur

When going shopping, it is frustrating that the cashier is crowded only when in a hurry, but there is a reason for cash registers to actually crowd. "The Wall Street Journal"We focus on the behavior characteristics of people and why it is crowded, and we are clarifying.

Find the Best Checkout Line - WSJ.com
http://online.wsj.com/article/SB10001424052970204770404577082933921432686.html


◆ Calculation method of time lining up in a row

ByE. Bartholomew

John D. C. Little's official "(Number of people already in the cash register) ÷ (Number of people who arrived at the cash register per minute) = Waiting time at the cash register (minutes)It seems that you can understand how long you wait if you use cash registers.

◆ Time lined up in a cash register feels longer than the actual time

ByFreekz 0r

If you are waiting in the queue waiting for more than 3 minutes, you will feel the time waiting longer than the actual time elapses over time. For example, a person who is lined up in a row for 5 minutes seems to say "I felt that ten minutes as much as that".

◆ Products that stretch out one's hands

By* Grant *

There are cute plush toys and gift cards next to the cash register at the grocery store, but other shops have adopted this method so that shoppers will distract themselves when they are lined up in queue waiting for cash register I will.

◆ Men are more likely to give up than women

ByJohn Swords

Men seem to have a strong tendency to give up lining up in rows rather than women. After 2 minutes, the man starts to feel the time to wait for the cashier longer than the actual time, but this is a short time compared to when the woman passes three minutes.

◆ Eliminate crowding at checkout by increasing staff

ByWyscan

Some shops hire special employees on holidays and others, and they are assisting shoppers. For example, a clothing retailer under the umbrella of GAPOld navy"We hire shoppers so that shoppers can go to the cashier at a peak time that many shoppers come by hiring someone who guides" which cash register will come next ".

◆ Short columns have reasons only short

ByJohn Swords

There are reasons for that that the queue waiting for the cash register is short. Perhaps the progress of that row is extremely slow, or there are shoppers who give up that row because the cashier is talking.

◆ Actually, the cash register is more efficient than the arrangement of one column cascade rows

ByNateOne

A line of one-tiered corps, so-called "Fork row"If you have three cash registers installed, it seems that payment at the cash register will be finished about 3 times faster than if you make a row for each of the three cash registers. In the case where multiple rows are formed, at least one of the three columns causes work to check the price and the column advancement is delayed, but in that case people lining up in that row endlessly I will be kept waiting. On the other hand, even if there are shoppers who will cause traffic jams in the row if one row of column leads, other shoppers lined up in the queue can go to a different checkout counter, so the waiting time is low It will finish.

And by making use of these knowledge, it becomes possible to understand what to do really, and it will be possible to make smarter choices.