A user who has more than 100 followers who can easily get the answers you asked on Twitter

What I do not know by using Twitter · The questionnaire about 1825 Twitter users about the question type tweet that solicits answers about what I want to know is gathered in the figure. Although there are questions from various perspectives, basically it seems that there is a high probability that users with more than 100 followers will be answered by users below it.

In the second half, frank opinions of users are gathered about answers to questions obtained from company accounts, so it may be a reference material for those in charge of company accounts.

InboxQ - Loaded Questions

First of all, concerning the genre of question, when we measured in April this year, it said that 102,322 questions per month were being done on Twitter. The genre of the most frequently asked questions is "Recommendation and Advice of Products", the second is "Technical Support", and the third is "Local Recommendation Information", but there are many questions of specific genres Rather than being rather impressive because it is quite diverse and dispersed throughout.

First of all, people who answered that they had asked questions on Twitter accounted for 67% of users who had more than 100 followers, 33% of users with lower followers, 33%, and many followers I understand that motivation to question as much as people is strong.

From here we will compare the results of "Users with more than 100 followers (left)" and "Users with followers less than 100 (right)" graphically. Users who have more than 100 followers make 73% of their questions with tweets, and the rate of asking questions by reply to other users' remarks is as low as 25%, but for users with a follower of 100 or less, the ratio of tweets / replies is almost half It was.

About 29% of users who have more than 100 followers and 20% of users who have 100 or fewer people have a difference from "There is always a response" about whether or not to answer the question tweet, About 60% of both are almost the same number. However, unlike the presence or absence of answers that did not show a big difference depending on the number of followers, the proportion of "very satisfied" was 32% for "users satisfied with questions" in the bottom graph for users with 100 or more followers The difference of 19% is attached.

Not only followers answer questions. As to whether or not you have got "Answer from those who are not following yourself", 66% of respondents who have followers who have 100 or more people have answered "Yes", but users who have 100 or fewer followers About 44% answered "Yes", it seems that those who have many followers are easy to see the eyes of many people, so it is easy to get answers.

Regarding answers obtained from corporate accounts, it is estimated that 80% of users trust by trusting "more reliable" and "fairly reliable". In addition, 59% of users thought that they would like to follow company accounts that answered questions, thought that they wanted to follow up, and 64% of users said they wanted to buy products of that company . It seems that the possibility that polite correspondence of company account leads to purchase is more than I thought.

And about the percentage of people who have received answers to questions from corporate accounts, there are nearly twice the difference between 41% for users with 100 or more followers and 21% for users with less than 100 people. However, a user who wants to receive a response from a company account cuts half of the number regardless of the number of followers. Users are more likely to receive responses from corporate accounts, and it seems that this will lead to a rise in favorability by finding value when it is possible to obtain higher quality answers than general users.

in Web Service, Posted by darkhorse_log