If the AdSense account is invalid for no reason, if you sue Google, you can recoup the money you have not received

Google'sAdSenseSpeaking of, it is very famous because it distributes advertisements that match the contents of the site by pasting it on blogs etc., and if someone clicks it will become profit of bloggers etc, but on the other hand compared with Amazon etc. And it is also famous for its severe judgment etc. The severity is thorough, mistakenly clicking on your site's AdSense by mistake will cause your account to be suspended and all unpaid earnings will be confiscated.

Until now, it was common sense that Google unilaterally suspended the AdSense account, and if the account did not recover, it was common sense that all the earnings that have not yet been received will be forfeited, but finally overturning that common sense A case came out in court that appealed Google and regained the income from the non-receipt. In this way, in the unlikely event that all people whose accounts have been forfeited sue Google in the same way, the total amount will reach an unexpected amount, and in the other sense Google has been rolling over It has become a form, and attracting great attention abroad. Of course, it seems that there is some influence on AdSense in Japan, so it is content that you do not lose by knowing.

The circumstances of the matter are as follows.

~ Mukuji
■ The origin of the thing traffic inflow into the unused domain
■ Even if you contact Google, there are only automatic replies, the true reason why people in Google are not responding
■ Google to keep thoroughly ignored, and to the trial
■ Google still holds a "suspended account" that generates a huge amount of debt
Aaron Greenspan: Why I Sued Google (and Won)

■ The origin of the thing traffic inflow into the unused domain


It was Mr. Aaron Greenspan, CEO of Think Computer Corporation, who sued and won the suit. In the first place, not AdSense first, advertising on Google search results etc. "AdWords"We used it in 2007, and although it tried out various advertisements, it seems that it did not succeed so much.

In March 2008, in order to increase revenue, this time I decided to use 'AdSense' instead of AdWords, but the problem will start to occur from here. I registered a new domain name for a new product and displayed AdSense there, unexpectedly a lot of users flowed into the new domain, a big hit. It seems that it was enough to think that it may be more profitable from Google via AdSense than to pay to Google via AdWords.

But its pleasant expectation was until December 9th, 2008, 11:00 am. It seems that AdSense account has been invalidated without warning, because Google's AdSense representative who does not know anyone is said to have caused serious danger to Google's AdWords advertiser. .

* In a usual AdSense account, someone from the Google does not have a person in charge, and even when warning mail comes from Google, it is not understood from whom of Google is being sent

At this point, the profit of 721 dollars (about 69,000 yen) has yet to be paid, and even if you try to log in,

Your AdSense account for this login is currently disabled.

We encourage you to check your email address to see if there are any messages we may have sent to you regarding your account status.

From time to time, our messages may not have been delivered by email filters. So be sure to check the bulk / spam folder of your email account as well.

If your account is invalidated by an unauthorized click,Frequently asked questions about disabled accountPlease read.

It was said that only an unkind message like such was displayed.

■ Even if you contact Google, there are only automatic replies, the true reason why people in Google are not responding


It seems that he knew that he had brought "serious risk" to the advertiser and sent an e-mail to ask Google what's going on, but just an automated reply mail comes back Do not know the record of what happened. Since it can not be helped, it is on the AdSense websiteInquiry formAlthough it used, the result is the same, none pound. On the contrary, it seems that we can not confirm even if this inquiry has arrived. In that case he seemed to have attached hundreds of pages of log files in order to prove that he did not do anything wrongfully, but he said he did not receive any reply at all.

* In general, there are cases where it is judged to be illegal clicks when the number of clicks has increased due to the rapid increase in access, but it is proved that sending the log file is not wrong and the account There are many cases to be revived.

Since it can not be helped, as a representative of one company, I tried to visit Google's corporate office in Mountain View a few times to show the attitude that if any action is required, Google's receptionist is a customer of AdSense He said he did not even transfer the call to the service.

In other words, there was no "customer service" in AdSense.

Naturally, it will not connect to AdSense engineers nor will it lead to Google's product manager, nor will we be able to meet executives from Google. Despite having paid money via AdWords as a customer of Google, it seems that there was nothing to do with such a thing.

In order to try a more aggressive approach, I thought that the legal department of Google may be able to talk about it. However, despite knowing that the legal department of Google is obviously present, no matter how many times I heard that permission to speak with anyone in the Legal Department was not obtained.

On the contrary, two days after the AdSense account is disabled, on 11th December 2008, Google's AdSense team "AdSense for domainsIntroducing a new system calledAnnounced in AdSense blogDid. The site that was the reason for being stopped this time is exactly in agreement with this "AdSense for domains" exactly, and if Google waits even for only two more days, this new service "for domains By using AdSense, no problem occurred. Nevertheless, Aaron Greenspan was furious again, as Google would have stopped the AdSense account instead of moving to the new service.

In addition, he contacted the AdSense employee's phone number on Google's corporate blog but did not connect yet, so he left a message about the account being disabled on the answering machine. In addition, this time I decided to call AdWords customer support, which is not the case on AdSense, but the wrong department, to see if people actually work and help us. As a result of these efforts, we noticed that inquiries from the inquiry form were being rejected at a tremendous speed, and moreover, we got an incredible answer from Phone Adam C, our AdWords employee, on the phone .

Aaron Greenspan's question "Why does AdSense have a manned support team for AdWords?"

Google's employee Adam C's response "I do not know"

Question "So, are there project managers from AdSense?"

Answer "Because there is no one, this phone can not be transferred to anyone."

What, AdSense for the public was uninhabited state where there really was absolutely no such support as answering by telephone.

■ Google to keep thoroughly ignored, and to the trial


However, I got an e-mail address "[email protected]" that I can contact the Legal Department at that time, so I sent an e-mail, but I did not receive any reply.

By the way, Mr. Aaron Greenspan said "AdSense Help ForumAlthough I had already posted about this subject, there was no answer, I posted it again, but no one answered from me. In the forum, some of Google's employees whose titles are listed as "AdSense Experts" were answered, so I looked at the profile,Just by displaying a profile image like something drawn with crayon, I did not write any contact information etcAnd that.

Mr. Aaron Greenspan will call again to Adam C, our Google AdWords employee, again and again, on 15 January 2009 I finally went to the Santa Clara County Government building in Palo Alto, using the form SC-100 I filed a civil minor claim law court action of $ 721. Aaron Greenspan prepared everything about $ 40 needed as court cost to mail the summons from the court and the hearing was scheduled on March 2, 2009. Because the small court is not allowed to hire a lawyer, Google sent a Stephanie Milani case lawyer assistant (female) on behalf of a lawyer.

A short period of time to encourage the final settlement was prepared, and she said that she told Aaron Greenspan, "I did something wrong worth destruction". Then,

"Google can stop your account for whatever reason."

As she said, Aaron Greenspan said,

"Whatever the reason, if there is such a thing, it can not be" for whatever reasons "that my eyes are blue or brown."

And, as it was said that the talks followed a parallel line, it was no longer confirmed that they had settled and resolved no more, exchanged documents prepared for each other, and both returned to court.

Discussion began in front of a temporary judge of the day, Aaron Greenspan pointed out that his company did not do anything wrong like the end of the contract, and Google proved any wrong We are unable to do so, Google's fraud detection algorithms are incomplete and AdWords advertisers have already agreed that there are risks due to some of the AdWords conventions, and we disagree with Aaron Greenspan's claim It was extremely difficult. Of course, Google also keeps ownership without paying revenue, that is, that he is "borrowing" his money.

* Revenue that Google does not pay will be treated as liability by Google

In fact, stopping an AdSense account that has begun raising huge profits "bringing in serious risk" is a great way for Google to cut future liabilities.

To these explanations, a question came out from the judge.

"What was the reason Google tells you to stop your account?"

"There was no reason for not having given serious risk to advertisers, I did not know anything."

And, how, she also came as a surrogate of Google also did not know any further reasons.

But she claimed that even if the advertiser did not seek repayment, it already had $ 721 reimbursed to the advertiser. She also asserts that Google may suspend your account for whatever reason or for whatever reason, and that Aaron Greenspan would have agreed to the terms when signing up for AdSense Told. In addition she acknowledged Mr. Aaron Greenspan's violation of the rules and said that it was proved by the content sent via the inquiry form. In other words, the site which became the problem this time was only the domain name, there was nothing inside the domain name site.

In fact, according to article 6 in the AdSense terms, "Google may, at its exclusive discretion, in no event, for any reason, terminate this Agreement in whole or in part, or terminate this Agreement and participate in all or part of the Program for any Property Can be canceled or terminated.Although it is written, this is in English"Any reason" is written and it is not "no reason". In other words, you can suspend your account for any reason,Account can not be stopped for reasons that are not reasonable, Google says on its own.

Therefore, Aaron Greenspan asked her,

"I can not quit my account due to the color of my eyes, I have brown eyes, but that's why I can not close my account"

He insisted. She nevertheless repeatedly made the same argument but it was rejected by the judge. Judges,

"I am a Palo Alto's small court here and I do not have the power to restore his account to Google, but I think Google needs to pay $ 721, which Google should pay for that amount "

I finally made a conclusion.

■ Google still holds a "suspended account" that generates a huge amount of debt


After all, Google decided that Aaron Greenspan would pay Mr. Aaron Greenspan $ 761 plus $ 40 of the trial fee to $ 721. But,

"This is not a fair judgment!"

And Google's agent she protested.

"In case you should appeal Google to everyone who canceled your AdSense account, what are you doing?"

In other words,Frequently asked questions about disabled accounts - AdSense HelpThe following description in "is not absolute.

Terms of servicePayment will not be made to publishers whose account has been invalid due to invalid click activity. Revenue from your account will be refunded to affected advertisers.

Even if you accidentally suspended your account despite not having made any mistakes, if you have no cause for anything at all, you can at least recover the unpaid earnings is.

Yes, no matter how much Google insists that 'your claim is invalid because it's written in the contract, it is just Google's selfish opinion, if you go to a place where a trial etc comes out,Even if it is Google, if you claim unreasonable things, you lose when you lose,about it.

Naturally, rules and terms that Google decided arbitrarily are never "law". I would like to always remember that.