Automatically receive unsolicited e-mails, claim high prices, sue mobile phone company

According to Hokkaido Broadcasting 's news report, it seems that a user who received automatic spam mails when using mobile phones abroad has been charged a high fee.

In response, it said that the explanation was insufficient, and sued the mobile phone company.

Details are as below.
Charged "insufficient explanation" mobile phone company

According to this article, it is said that a woman in Sapporo filed a lawsuit against SOFTBANK MOBILE, saying that an expensive fee was charged with insufficient prior explanation. This is because the packet fee due to automatic receipt of spam by mobile phone reached 49,902 yen when a woman's son was studying in Taiwan.

Normally, when using a Japanese mobile phone abroad, it costs a large fee to receive mail, etc. It seems that pamphlets are recommended to change the reception setting of mail from "automatic" to "manual".

Softbank MobileFee for use in Taiwan. Short message service (SMS) is 100 yen per mail, mail (MMS) is 100 yen up to 10 KB, 5 yen per 1 KB will be charged for parts exceeding 10 KB.


However, when I went to consult with a dealer before traveling to Taiwan, it was said that it was said that "it is better to take the current phone as it is without canceling" with no explanation, and finally I will turn the person in charge A document called 'last notice of proceeding procedure' was sent from SOFTBANK MOBILE 's toll fee to SOFTBANK MOBILE' s fee phrase, so we have filed a lawsuit seeking a consolation fee of 100,000 yen.

Although it is convenient to use the cell phone you are using now overseas is convenient, considering that there is a fear that it may be charged heavily at unexpected places, you need attention.