Infoseek Mail, unprecedented long-term failure occurred from April 22 to May 5

I first learned from the reader from the storyteller, but one of services of Rakuten operated portal site for over two weeks actuallyInfoseek Mail"It is said that the mail delay fault occurred endlessly.

Although exactly the disability target period was from April 22 to April 30, the mail received during this period was not delivered normally, and the reception delay of them was completely resolved on May 5 (Sat) It seems to be 23:30. It seems that e-mail failure occurred for a long time so far is quite rare as a major service to provide.

According to past survey "Long term e-mail obstacles are traffic accidents, stresses beyond divorceIt seems to be so, so the user's hardship is immeasurable ...

Details are as follows.
■ Notice of Infoseek mail reception failure from Infoseek

Notice of infoseek mail reception failure from Infoseek

From April 22, 2007 due to concentration of traffic to the incoming mail server
Due to overload, reception trouble has occurred in Infoseek mail.

Failure occurrence time:
From midnight on 22nd April 2007

· Impact range:
Infoseek Mail

· Failure content:
From midnight on 22nd April, it takes a very long time for mail to arrive.

※ There is no problem concerning mail transmission from "~ @ infoseek.jp".

Currently, with regard to the prospect of restoration of mail reception failure, at the present time it is not possible to provide clear guidance,
I am sorry.
We will inform you on this page as soon as the prospect of recovery is available.


"Posted on April 26, 2007"

With regard to this mail reception failure that has occurred since midnight on 22nd April,
Recovery situation as of April 26 is as follows.

· For mails that are stuck at multiple mail server after April 22
We are delivering to users' mailbox sequentially from April 26th afternoon.

· By the above, the order of arrival to the user's mailbox (reception folder) is
There is a possibility that it will be around the transmission time.

· There is a possibility that the mail currently being sent will arrive earlier.

· There is a possibility that the incoming notification and the incoming call to the receiving folder may be back and forth.

· There is no loss of mail data staying at the receiving mail server.


"Additional information on May 2, 2007"

With regard to this mail reception failure that has occurred since midnight on 22nd April,
Recovery situation as of May 2 is as follows.

· For e-mail reception faults, the disability period will be from April 22 to April 30.
Regarding e-mails corresponding to that period, we are still delivering work.

· For the above period, e-mail may not arrive.
In that case, an error is returned to the sender.

· For the use of Infoseek Mail from May 1st,
There is no problem with sending and receiving.


Currently, we are working diligently to solve it.
We will be glad to announce that you will be very annoying to everyone using it
Deeply apologize.


Although I am very sorry, I would like to wait for a while until the restoration,
We appreciate your understanding and cooperation.


Notice of Infoseek Mail Reception Disaster Recovery

The e-mail reception obstacle we had described above was restored at 23:30 on Saturday May 5 (Sat).
In addition, I was informed of "Posted on May 2, 2007" [E-Mails from the disabled period (April 22 to April 30)]
We have also completed delivery.

Thanks to Infoseek Mail Service, we are unable to successfully use it for a long time,
We inconvenience you very much. I apologize again.

We look forward to your continued patronage of Infoseek.

(05/07)

Since the final announcement came out on May 7 (Monday), it is a disorder of unprecedented length, is this ...? As far as I've looked through roughly, it is about Wilcom as a case where mail hindrance has occurred for a long time to Coco ... ....? It was a big fuss in those days.

Slashdot Japan | Wilcom has a mail delay failure

WILLCOM | About the occurrence of the center facility failure (recovery)

Nevertheless it is about 80 hours since February 6, 2006 (Monday) 17: 58 - February 10, 2006 (Fri) 01: 30. I do not really know how long this Infoseek e-mail is divided, but even from April 22 to April 30, which is the disabled period, it is actually about 192 hours, completely recovered May 5 (Sat) 23 : About 280 hours if it counts up to 30 ... ...?

Either way, it seems certain that it was an obstacle of unprecedented length in the past.

The cocolog which has been establishing immortal monument on long-term obstacles and maintenance has become a little recently ... Kana?

Cocorog Response Problems Announcement Blog