Delta Airlines sues CrowdStrike over blue screen issues that disrupted flights
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The large-scale CrowdStrike outage that occurred in July 2024 caused major disruption, including a blue screen problem affecting 8.5 million Windows devices worldwide. Delta Airlines, an American airline that canceled many flights due to delays in recovery, sued CrowdStrike for $500 million (approximately 77 billion yen) in damages.
Delta sues CrowdStrike over software update that mass prompted flight disruptions | Reuters
https://www.reuters.com/legal/delta-sues-crowdstrike-over-software-update-that-prompted-mass-flight-2024-10-25/
Delta Air Lines Sues CrowdStrike for $500 Million, Says It 'Cut Corners' | PCMag
https://www.pcmag.com/news/delta-airlines-claims-crowdstrike-cut-corners-in-500-million-lawsuit
Delta Airlines, whose 1.3 million passengers were affected by flight disruptions caused by the CrowdStrike issue, estimates the damage at $500 million and has stated that it will take legal action against CrowdStrike on July 31, 2024, once the issue is resolved.
Delta Airlines to seek $500 million in damages after more than 5,000 flights were canceled due to CrowdStrike issue - GIGAZINE
Delta Air Lines formally sued CrowdStrike on October 25, charging in a complaint filed in Fulton County Superior Court in Georgia that CrowdStrike's update that caused the problems was 'catastrophic,' noting that the company 'forced an untested, flawed update on its customers, crashing more than 8.5 million Windows-based PCs worldwide.'
Delta Airlines, which has been using CrowdStrike products since 2022, said the outage forced the cancellation of 7,000 flights, affecting 1.3 million passengers over five days.
The problematic update could not be removed remotely and had to be fixed manually, delaying the airline's recovery as it has a large digital footprint.
Delta is seeking more than $500 million in actual losses and attorneys' fees, as well as lost profits and expenses from CrowdStrike, including 'reputational damage and loss of future revenue.'
CrowdStrike responded with a strong rebuttal, saying, 'Delta's claims are based on disproven misinformation and reflect a lack of understanding of how modern cybersecurity works and a desperate attempt to shift the blame for failing to modernize its outdated IT infrastructure.'
Delta isn't the only airline to take legal action against CrowdStrike: The Plymouth County, Massachusetts Retirement Association, which holds CrowdStrike stock for investment purposes, filed a class action lawsuit against CrowdStrike after the company's stock price plummeted following a system outage.
The US Department of Transportation has also launched an investigation into whether Delta customers affected by the CrowdStrike issue were properly served.
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