CrowdStrike-related outage causes Delta to cancel more than 4,000 flights, severely impacting hospitals and government agencies



The problem of 'Windows turning blue screen and repeatedly restarting' that occurred on the afternoon of July 19, 2024 (Japan time) has occurred not only in Japan but also around the world, causing a huge impact not only on general companies but also on various industries. The damage is particularly widespread in the aviation industry, with Delta Airlines canceling more than 4,000 flights so far.

Delta Air Lines faces widespread flight cancellations after IT outage | Reuters

https://www.reuters.com/business/aerospace-defense/more-us-flights-cancelled-wake-global-cyber-outage-2024-07-21/



2,800 US flights are canceled as a global computer outage wreaks havoc on businesses, 911 systems and government agencies | CNN Business

https://edition.cnn.com/2024/07/19/business/delta-american-airlines-flights-outage-intl-hnk/index.html

Major Windows BSOD issue hits banks, airlines, and TV broadcasters - The Verge
https://www.theverge.com/2024/7/19/24201717/windows-bsod-crowdstrike-outage-issue

The issue was allegedly caused by a problematic file that was distributed by cybersecurity service provider CrowdStrike during an update, leading CEO George Kurtz to issue an apology to customers.

According to CrowdStrike, a patch for this issue has already been applied, but the impact is still ongoing at the time of writing. Delta Airlines has had one of its crew tracking tools affected by this issue, shutting down the system. As a result, approximately 2,400 flights were canceled on July 19 and 20, 2024, when the problem occurred. On the following day, 1,200 flights were canceled at the time of writing, and 258 flights were already canceled on the 22nd.



Delta CEO Ed Bastian said, 'This issue occurred during one of the busiest summer travel weekends. We apologize to everyone affected by this series of issues.' Delta has stated that it will offer customers affected by this issue miles and vouchers that can be used on alternative flights, as well as cover the costs of hotels, meals, etc.

The Federal Aviation Administration (FAA) reported, 'We are closely monitoring technical issues affecting U.S. airlines' IT systems. Several airlines have requested the FAA's assistance in suspending operations until the issues are resolved.'




The impact of the CrowdStrike issue is not limited to airlines, but has also hit hospitals and federal agencies hard. Cincinnati Children's Hospital said, 'Many of our Microsoft-based computer systems are affected by a global technology outage. Our teams are working diligently to minimize interruptions to patient care and system operations, and we are working to restore systems as quickly as possible.'




Cincinnati Children's Hospital has since reported that thanks to its efforts, operations have resumed, with some exceptions.




The Department of Justice said that the problem had caused its operations to be halted and that there was no prospect of recovery. The Social Security Administration had difficulty responding online, and in some cases had only been able to respond by phone. In addition, it was reported that many emergency call centers in states such as Alaska and New Hampshire were not functioning properly.




The foreign media outlet BBC has compiled a chronological report on the series of CrowdStrike issues.

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in Software, Posted by log1r_ut