Microsoft offered free assistance to Delta Airlines after CrowdStrike outage, but was turned down
On July 19, 2024, a bug in an update for CrowdStrike security software caused Windows devices around the world to crash. Delta Airlines, which suffered losses of $500 million (approximately 73 billion yen) as a result of this, sought damages from Microsoft and CrowdStrike. Microsoft countered, 'We offered Delta Airlines free assistance immediately after the outage, but they refused multiple times.'
Microsoft fires back at Delta after outage, says airline declined help
Microsoft says Delta ignored Satya Nadella's offer of CrowdStrike help - The Verge
https://www.theverge.com/2024/8/6/24214371/microsoft-delta-letter-crowdstrike-response-comments
An update error in CrowdStrike security software caused Windows to display a blue screen and repeatedly reboot, forcing Delta Airlines to cancel more than 4,000 flights.
Delta Airlines cancels more than 4,000 flights due to CrowdStrike-related outage, severely affecting hospitals and government agencies - GIGAZINE
Delta Air Lines CEO Ed Bastian said in an interview with CNBC that the airline had suffered losses of $500 million in the five days since the outage began, and that the airline would seek compensation from Microsoft and CrowdStrike.
Delta Airlines to seek $500 million in damages after more than 5,000 flights were canceled due to CrowdStrike issue - GIGAZINE
Bastian described Microsoft as 'unstable' and criticized the reliability of Microsoft's systems, asking, 'When was the last time you heard of a major outage at Apple?' Bastian also pointed out the dangers of deploying insufficiently tested software in a 24/7 production environment, emphasizing the responsibility of technology providers.
But in a letter to Delta's lawyers on behalf of Microsoft, attorney Mark Ceffo said, 'Microsoft sympathizes with Delta and its customers regarding the impact of the CrowdStrike incident. However, your letter and Delta's public comments are incomplete, false and misleading, and harm Microsoft and its reputation.'
According to Ceffo, Microsoft offered to help Delta for free from the moment the outage occurred, but Delta repeatedly declined. In addition, Microsoft CEO Satya Nadella emailed Bastian directly on July 24, but he did not receive a reply.
In addition, Microsoft pointed out that Delta had been slow to modernize its IT infrastructure, and argued that Microsoft's assistance may not have been as effective because Delta's crew scheduling system, which was particularly hard hit by the outage, was running on systems from other providers such as IBM and Oracle. It also pointed out that competitors such as American Airlines and United Airlines were able to recover more quickly, highlighting Delta's IT infrastructure problems.
Microsoft has requested that Delta preserve relevant documents in case the company files a lawsuit, and has indicated it will fight back if the case goes to court.
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in Software, Posted by log1i_yk