Intel decides to extend warranty period for crash-prone CPUs by 2 years

Regarding the crash issue occurring with Intel's 13th and 14th generation Core processors, Intel has announced that it will 'extend the warranty period by two years.'

Intel Core 13th/14th Gen Boxed Desktop Processor Warranty Update - Intel Community
https://community.intel.com/t5/Processors/Intel-Core-13th-14th-Gen-Boxed-Desktop-Processor-Warranty-Update/mp/1620096

Intel announces two extra years of warranty amid chip crashing and instability issues — longer warranty applies to 13th- and 14th-Gen Core processors | Tom's Hardware
https://www.tomshardware.com/pc-components/cpus/intel-announces-an-extra-two-years-of-warranty-for-its-chips-amid-crashing-and-instability-issues-longer-warranty-applies-to-13th-and-14th-gen-core-processors

Intel's crashing 13th and 14th Gen CPUs get two additional years of warranty coverage - The Verge
https://www.theverge.com/2024/8/1/24211616/intel-crashing-13th-14th-gen-cpus-warranty-two-more-years

Problems such as 'game crashes' and 'software not working properly' have been reported on PCs equipped with 13th and 14th generation Core processors. Intel acknowledged in July 2024 that the cause of the crash problem was its own microcode and promised to release a patch to fix it.

Intel finally admits that its own designs are causing problems with its 13th and 14th generation CPUs - GIGAZINE

According to Intel's announcement, the crash problem was caused by a malfunction of 'abnormally high voltage being applied to the processor. In other words, the processor with the crash problem may be physically damaged, and it is speculated that the processor with the crash problem will not be restored even if the patch provided by Intel is applied.

Reports that Intel's 13th and 14th generation CPU degradation is 'irrecoverable' even with patches, one crash could be the end - GIGAZINE

Intel has recently announced a statement that it will extend the warranty period for boxed 13th and 14th generation Core processors by two years. The Japanese translation and original text of Intel's statement are as follows.

Japanese translation:
Intel is committed to providing replacement support to all users experiencing instability issues with their desktop 13th and 14th Gen Core processors, and will be announcing details about extending the warranty for boxed 13th and 14th Gen Core processors by two years in the coming days.

In the meantime, users experiencing instability issues with 13th and 14th Generation Desktop Core processors can follow the steps below:

Users who purchased their system from an OEM or system integrator should contact their system manufacturer's support team.

If you purchased a boxed CPU, please contact Intel customer support.

Intel is currently investigating ways to more easily identify affected processors and will provide more information as soon as possible.

We also apologize for the delay in getting back to you due to the difficulties we faced in figuring out this issue and identifying the root cause.

Intel is committed to making sure all customers who have or are currently experiencing instability symptoms on their 13th and/or 14th Gen desktop processors are supported in the exchange process. We stand behind our products, and in the coming days we will be sharing more details on two-year extended warranty support for our boxed Intel Core 13th and 14th Gen desktop processors.

In the meantime, if you are currently or previously experienced instability symptoms on your Intel Core 13th/14th Gen desktop system:

For users who purchased systems from OEM/System Integrators – please reach out to your system manufacturer's support team for further assistance.

For users who purchased a boxed CPU – please reach out to Intel Customer Support for further assistance.

Intel is also investigating options to easily identify affected processors on end user systems and will provide additional guidance as soon as possible.

At the same time, we apologize for the delay in communications as this has been a challenging issue to unravel and definitively root cause.

There have been reports online that crashes also occur with mobile 13th and 14th generation Core processors, but Intel has only identified the cause for desktop processors, and this warranty extension only applies to desktop processors.