Amazon's surveillance camera company Ring paid a settlement of over 800 million yen due to the problem that employees were watching customer's camera images without permission
Ring, which operates a security camera business under the umbrella of Amazon, announced that it has agreed to a settlement by paying $ 5.8 million (about 800 million yen) in a lawsuit with the Federal Trade Commission (FTC) over privacy infringement. . In this lawsuit, it is pointed out that an employee was peeping at the camera footage installed by the customer.
FTC Says Ring Employees Illegally Surveilled Customers, Failed to Stop Hackers from Taking Control of Users' Cameras | Federal Trade Commission
Ring's Response to Our Recent Settlement With the FTC - The Ring Blog
Amazon to pay over $30 million in Ring, Alexa FTC privacy settlements
Amazon's Ring used to spy on customers, FTC says in privacy settlement | Reuters
https://www.reuters.com/legal/us-ftc-sues-amazoncoms-ring-2023-05-31/
Ring is a company that handles home security products such as security cameras and smart doorbells, and has been under Amazon's umbrella since February 2018.
Amazon acquires smart home terminal startup 'Ring' - GIGAZINE
The FTC accused Ring of ``giving third-party contractors access to customers' cameras and leaking customer information, even if it wasn't necessary for business.''
As a specific example of low security awareness in the first place, it has been pointed out that Ring employees were viewing customer's camera images without permission. In this case, the employee targeted at least 81 different female customers and was given labels suggesting that she installed them in particularly private spaces, such as 'master bedroom,' 'master bathroom,' and 'spy camera.' Thousands of camera footage were viewed, hundreds of times in the two months from June to August 2017, at least one hour a day.
The case was discovered when another employee reported it as inappropriate browsing, but at first, the boss explained that it was ``normal'' for engineers to see surveillance camera footage.'' rice field. However, after that, the boss noticed that the employee in question was only viewing videos of `` pretty women '', reported it as cheating, and eventually the employee was dismissed.
From September 2017, access to customer footage by employees would have been restricted by requiring customer consent, but hundreds of employees and contractors still have access to all footage. was accessible.
Ring said, 'I disagree with the FTC's allegations and deny violations of the law,' but explained that the settlement will solve the problem and focus on innovation.
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