Multiple reports that the Surface Pro X camera does not work due to an error, the cause is the expiration of the security certificate



There are multiple reports on Microsoft's community and social bulletin board site Reddit that 'the camera can not be used on Surface Pro X'. Microsoft has not officially announced a comment, but the community has responded that it is 'recognizing the problem and working on it'.

cameras are not working on my Surface PRO X device. - Microsoft Community

https://answers.microsoft.com/en-us/surface/forum/all/cameras-are-not-working-on-my-surface-pro-x-device/42617ab5-55b0-4fc3-a2b8-65e89f40cbb1



All Microsoft Surface Pro X Cameras Stopped Working Thursday | Tom's Hardware

https://www.tomshardware.com/news/all-microsoft-surface-pro-x-cameras-stopped-working-tuesday



On the Microsoft Community, a user named Roger Vilalta Garcia reported that the camera on his Surface Pro X stopped working and he got 'Error code 0xA00F4271 (0x80004005).' error message. Mr. Garcia asked for help because the camera did not recover even though he operated as instructed by the help application.

Similar reports have been seen on the social bulletin board site Reddit, and Motor-Roll-1788 said, ``When I called Microsoft's troubleshooter, it was a known issue that was currently being addressed, and the method to solve it immediately was for all apps. And it was explained that it was a full reset that deleted files.It seems that resetting while keeping user files will not solve the problem.The person in charge said that unless the camera is needed immediately, Microsoft will fix it in the next few days He advised me that I should wait because I'm planning to release the file.'

Camera stopped working today May 23rd 2023
by u/Motor-Roll-1788 in surfaceprox



Tom Warren of the news site The Verge has confirmed that the same error encountered by Garcia is actually displayed on Surface Pro X.

Microsoft's Surface Pro X cameras have stopped working for everyone - The Verge
https://www.theverge.com/2023/5/24/23735639/microsoft-surface-pro-x-camera-not-working-error-fix



Regarding this issue, PCurrington pointed out in the Microsoft community, ``Actually, it was reported in another thread on May 22nd and 23rd, but Microsoft's solution didn't seem to help.''

Reddit user Wapitiii speculates that the Windows Hello certificate may have expired after manually setting the date back a few days and the problem disappeared.

in Hardware, Posted by logc_nt