Outsourcing company 'Arise' that supports Disney, Amazon, Apple, etc. reports with a super black company that receives training for 44 days without pay
A news site, ProPublica, has reported that Arise Virtual Solutions (Arise), which provides customer service outsourced from each company, is unfairly treating its employees.
Meet the Customer Service Reps for Disney and Airbnb Who Have to Pay to Talk to You — ProPublica
Arise has customers such as Airbnb, Disney, Amazon, Apple, etc., and provides customer service suitable for each company. Most of the employees working at Arise are not treated as full-time employees, but are in the form of outsourcing contracts that handle work as sole proprietorships, but ProPublica points out that the treatment of employees is not appropriate.
Arise has also faced and lost a lawsuit alleging it violated federal law by failing to properly pay its employees for their education and salaries. ProPublica's review of arbitration hearing records, financial statements, and interviews with dozens of current and former Arise employees found that inappropriate practices toward Arise's employees persisted after the lawsuit. it is.
According to one employee, it was stated that all equipment and educational expenses for working at Arise were to be borne by the individual, and he had to attend for 44 days without pay during the training period. Depending on the case, you may have to pay a total of 100,000 yen or more for the training fee, and it seems that it is not uncommon for the salary to fall below the minimum wage after deducting such expenses.
Arise has set up a remote work system and appeals that ``you can aim for a free work style that is not bound by time'', but in reality, the time limit is long, and overtime is paid because it is treated as a sole proprietorship. Apparently not. In addition, various customer services are subject to a strict monitoring system, and various items are set up and scored, such as 'Was the tone polite?' 'Was the apology given when appropriate?' It is called
In addition, the call time and the number of return calls are recorded in detail, and if even one of the 25 conditions is not met, there is a possibility of being fired, and the work itself is very tough. matter.
Arise's CEO once said, 'Arise's biggest advantage is to squeeze out waste from working hours, and Arise's costs are up to 30% cheaper than traditional call centers, excluding lunch, rest, and training costs.' You may. Arise, who has received a number of lawsuits by employees, continues to deny allegations of wrongdoing, and only pays settlements to each lawsuit. The regime remains unchanged, ProPublica pointed out, ``Arise is helping large companies reduce costs by sacrificing workers in the secret world of telecommuting customer service.''
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in Posted by log1p_kr