Research results show that the stress received from business emails can be reduced simply by stating that it is not an urgent matter.
Email is a useful technology that allows you to get in touch anytime, anywhere, but for important emails, you may feel like you have to reply immediately. According to
You don't need to answer right away! Receivers overestimate how quickly senders expect responses to non-urgent work emails --ScienceDirect
https://www.sciencedirect.com/science/article/abs/pii/S0749597821000807
This Simple Fix Can Reduce Everyone's Email Stress, According to a New Study
https://www.sciencealert.com/we-need-to-email-better-to-reduce-stress-in-the-workplace-study-finds
The Curse of Off-Hours Email --WSJ
https://www.wsj.com/articles/the-curse-of-off-hours-email-11633147261
It is said that it is important to switch work on and off in order to maintain a work-life balance, but 'overtime mail' blurs the line between work and private life. Recently, research results have been reported that overtime emails are surprisingly harmful to the mind and body, and in Europe there is a 'right to disconnect' that digital devices can be turned off and work contact is refused during non-working hours. It is being promoted .
Overtime emails turn out to be surprisingly harmful-GIGAZINE
Under these circumstances, a new joint research team of London Business School and Cornell University found that stress can be reduced simply by writing 'It is not an urgent matter, so it is always okay to respond' at the end of the business email. Was announced.
The research team randomly divided a total of 4004 subjects into two groups, 'sender' and 'receiver,' and conducted multiple experiments in which fictitious 'business emails outside working hours' were exchanged. Regarding the exchanged business emails, the sender asks 'How fast do you expect a reply?' And the recipient asks 'How fast do you expect a reply?' Did.
As a result, it turned out that the reply time that the receiver thought was required was 36% shorter than the reply time that the sender expected. In the following experiment, the assumed situations when exchanging business emails were modified, and in the second experiment, there is a tendency to think that the recipient must reply quickly even if the email is known to be non-urgent, the third time. Experiments have shown that emails outside working hours tend to be treated in much the same way, with or without urgency. In the fourth experiment, the recipient tends to treat emails sent during working hours and emails sent outside of working hours in the same way, but in the fifth experiment, the receiving side has more than the sender expected. It became clear that he reported feeling stressed.
In the final test, which was designed based on the above results, it was confirmed that overtime emails evoke the feeling of 'I have to reply immediately' and cause stress, but at the same time, 'when and what to do' It was shown that stress can be reduced by clearly stating 'Do you want it?'
From a series of results, the research team insisted, 'If there is no urgency in the business email sent outside working hours, you can reduce the pressure by stating'You do not have to reply immediately'.' Regarding the results of this research, he says, 'It helps to curb an unhealthy workplace culture that makes people feel pressured to respond even when they are not working, even though they are not expected.'
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