How rude email gives people a prolonged stress and creates a 'stress chain'
Opportunities to contact by email or message tool rather than face-to-face contact are increasing more in private and at work, but recent research shows how 'rude email' stresses people and increases productivity. It is shown whether to rob.
The Psychological Toll of Rude E-mails-Scientific American
Studies have shown that people who receive rude emails at work will experience an unpleasant experience for some time afterwards. For example, a 2013 study showed that people who received rude emails from their boss couldn't focus on their subsequent tasks and couldn't answer their questions accurately. Also, in a study that investigated the behavior of the subjects twice a day for 5 days, those who received rude mail during work often showed stress symptoms in the evening and the next morning.
A 2018 study also investigated co-working couples and reported that partners who received rude emails were more likely to be unable to concentrate on their work the next week without knowing the existence of the emails. .. From this, researchers believe that the stress of receiving rude emails shifts from person to person like a cold.
What's interesting is that the stress caused by emails is not always due to 'being rude'. It has been confirmed that stress occurs even when a reply is not sent from the other party even though the mail requires a reply.
In a new study published in July 2020, 233 subjects were asked to respond to their 'most recent rude emails' and 'my reaction to it.' Researchers classify all answers as 'active rudeness' and 'passive rudeness'. As a result, people report 'becoming emotional' to emails containing 'active rudeness' in which rude words are written, while 'passive rudeness' such as not replying to emails. It turns out that people often report 'I'm not sure' or 'I'm not sure.' Active rudeness has been shown to offend others, while passive rudeness has been shown to stress by making others uneasy.
With the increase in remote work, the stress of video conferencing is becoming an issue, but at the same time, the stress of email is also increasing.
5 causes of stress in online meetings-GIGAZINE
In order to reduce such stress, those who manage the organization or team should establish a clear and rational mechanism for exchanging emails. If possible, build a human relationship by gathering employees and exchanging work efficiently, and employees may send e-mail to 'a vague e-mail address that ignores e-mail or suppresses the other party'. Instead, it is recommended to have the perception that 'send an email to someone who does not do that'.
The method of 'psychological separation' is also effective. In other words, by leaving the work email after work and spending time with family and friends, even those who work from home can mentally separate work and private, and reduce stress. It will be useful.
However, it has been reported that some people are even more stressed by being banned from email during non-business hours.
It is not always good for the mental health of employees to ``prohibit the exchange of emails outside working hours''-GIGAZINE
Experiments have shown that people can be overconfident that they are 'transmitted correctly' even though they cannot convey their emotions by email. Of course, you should take measures to prevent yourself from being stressed, but it is also important to check your email once again for any unfriendly expressions when sending email.
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