What is 'Five 9' acquired by online conferencing tool Zoom for over 1.6 trillion yen?



Zoom, an online conferencing tool, announced that it has agreed to acquire Five9 , a leading provider of cloud contact center services.

Zoom to Acquire Five9 and Build the Customer Engagement Platform of the Future --Zoom Blog
https://blog.zoom.us/zoom-to-acquire-five9/

On July 19, 2021, Zoom announced that it had agreed to acquire Five9, tweeting, 'It's exciting news! We've agreed to acquire Five9. Let's build a future customer engagement platform together!' ..



Zoom CEO Eric Yuan also tweeted 'an exciting moment !!' and announced the deal.



Five9 is an industry-leading provider of cloud contact center solutions, with more than 2000 customers worldwide. Five9's intelligent cloud contact center service creates billions of customer engagements annually, providing customers with digital engagement, analytics, workflow automation, employee optimization, and actionable AI. It will help rethink the customer experience. And with reliability, safety, compliance and scalability, Five9's platform increases the productivity of agencies and supervisors, connects contact centers to businesses, and ultimately increases revenue and customer trust. It seems to bring about results such as improvement of loyalty.

CEO Yang also describes the acquisition of Five9 on Zoom's official blog. 'We are constantly looking for ways to enhance our platform, and the acquisition of Five9 is a natural acquisition that provides more happiness and value to our customers,' said Yang. 'With this acquisition, we are working with customers using Zoom. Communication has improved and it is now possible to enter the $ 24 billion contact center market, which Zoom hopes to further accelerate long-term growth opportunities. I will. '

CEO Yang describes Five9 as 'a pioneer in cloud-based contact center software.' Five9's scalable and secure cloud contact center offers a comprehensive suite of applications that enable you to manage and optimize interactions with many customers across different channels. 'Combining Five9's contact center solution as a service ( CCaaS ) with Zoom's broad range of communications platforms will enable companies to change the way they connect with their customers and build future customer engagement platforms,' said Yang. I am.

In addition, CEO Yang said, ' We are seeing high demand for ZoomPhone , the latest cloud phone system. This acquisition complements the growing popularity of ZoomPhone products, accelerating the further growth of Zoom and digital. It will play an even stronger role in driving the future and connect businesses and customers, 'he said, suggesting integration with ZoomPhone, a voice cloud service.

'Zoom' on the phone! ?? Introducing Zoomphone for comfortable communication-YouTube


Reported the acquisition of Five9 due to the Zoom Protocol is, as 'AWS is an interesting competitor .AWS offers the option to build your own call center by using the drag-and-drop modules to the company', the acquisition of Five9 Zoom Lists AWS as a competitor.

The acquisition of Five9 is expected to be completed in the first half of 2022 after satisfying shareholder approval, regulatory approval and other customary closing conditions. Based on the closing price on July 16, 2021, Five9 shares will be sold for $ 200.28 per share, so the purchase price will be about $ 14.7 billion (about 1.6 trillion yen). ) Is expected.

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in Software,   Web Service, Posted by logu_ii