Windows Update screams worldwide with 'PC crashes when using printer' bug
A new Windows Update adds a bug that causes the PC to crash and cause a blue screen when trying to print to a printer.
Blue Screen of the day—update crashes Windows 10 PCs on print | Ars Technica
The latest Windows 10 update could cause your printer to crash your PC --The Verge
Windows Updates such as 'KB5000802' or 'KB50000808' and 'KB50000822' distributed on March 9, 2021 add a bug that causes a blue screen when printing on a printer. Reportedly, Windows 10 crashed and became a blue screen when using certain printers in an environment with the update in question. The error message 'APC_INDEX_MISMATCH' will be displayed on the screen. The actual screen is below.
Microsoft Update (KB5000802) is causing (Blue Screen of death) PCs to crash / Shut Downs while printing. You can remove manually by clicking (Control Panel), (Uninstall a program) (View installed updates) Locate Security Update for Microsoft Windows ( KB5000802) pic.twitter.com/QPZ7LmSieE— Dickie Kankles (@Dickie_Kankles) March 11, 2021
Printers that have been confirmed to have the bug in question are products such as Kyocera, Ricoh, and Zebra. There seems to be a problem not only with a specific model but also with a considerable number of models, and a customer support representative said, 'We received a total of 20 reports from four clients in just one hour.' The scale of the damage is unknown, but the update in question is an update that is automatically installed by default, so it is believed that the damage is spreading worldwide.
Today on an in-house Windows PC— Security Market (@ hns310) March 11, 2021
I got a blue screen when I tried to print from office ^ _ ^
It seems that there is a problem with the update https://t.co/FPyuMRirdb
I haven't seen much recently, but the blue screen is scary #I can't print #Blue screen pic.twitter.com/VhGWCDXQ5y
# Windows10 : un #BlueScreen s'affiche lorsque vous tentez d'imprimer? Il s'agit d'un bogue avec l'une de ces mises à jour: KB5000802, KB5000808, KB5000809 et KB5000822. Pas encore de correctif, dés installez simplement ces mises à jour. Https://t.co/6hUQn3WVdb #bugs #Microsoft pic.twitter.com/Ly7BfKuixu— Dominic (@DominicDesbiens) March 11, 2021
March Windows 10 update appears to cause blue screen of death when printing. The best solution for now is to roll back the update KB5000802 Find out more here: https://t.co/ivhYiwq3KR #Microsoft #PatchTuesday #BSOD pic.twitter. com / JknHonN8kV— IntegraMSP (@IntegraMSP) March 11, 2021
Microsoft seems to be aware of this issue as well, and the KB5000802 build page says, 'After installing this update, some apps APC_INDEX_MISMATCH may cause a blue screen error when trying to print to a printer. Yes. We are currently investigating and will provide updates if more details are available. '
The easiest workaround at the time of writing the article is to uninstall the update in question. Select 'Settings'-> 'Updates and Security'-> 'Windows Update'-> 'View Update History'-> 'Uninstall Updates' to display the 'Installed Updates' window and the problem Right-click on 'KB5000802' or 'KB50000808' or 'KB50000822' and select 'Uninstall'.
in Software, Posted by log1k_iy