Windows Update screams worldwide with 'PC crashes when using printer' bug



A new Windows Update adds a bug that causes the PC to crash and cause a blue screen when trying to print to a printer.

Blue Screen of the day—update crashes Windows 10 PCs on print | Ars Technica

https://arstechnica.com/gadgets/2021/03/blue-screen-of-the-day-update-crashes-windows-10-pcs-on-print/

The latest Windows 10 update could cause your printer to crash your PC --The Verge
https://www.theverge.com/2021/3/11/22326083/windows-10-security-update-bug-printer-crash-kyocera-ricoh-zebra-microsoft

Windows Updates such as 'KB5000802' or 'KB50000808' and 'KB50000822' distributed on March 9, 2021 add a bug that causes a blue screen when printing on a printer. Reportedly, Windows 10 crashed and became a blue screen when using certain printers in an environment with the update in question. The error message 'APC_INDEX_MISMATCH' will be displayed on the screen. The actual screen is below.




Printers that have been confirmed to have the bug in question are products such as Kyocera, Ricoh, and Zebra. There seems to be a problem not only with a specific model but also with a considerable number of models, and a customer support representative said, 'We received a total of 20 reports from four clients in just one hour.' The scale of the damage is unknown, but the update in question is an update that is automatically installed by default, so it is believed that the damage is spreading worldwide.








Microsoft seems to be aware of this issue as well, and the KB5000802 build page says, 'After installing this update, some apps APC_INDEX_MISMATCH may cause a blue screen error when trying to print to a printer. Yes. We are currently investigating and will provide updates if more details are available. '



The easiest workaround at the time of writing the article is to uninstall the update in question. Select 'Settings'-> 'Updates and Security'-> 'Windows Update'-> 'View Update History'-> 'Uninstall Updates' to display the 'Installed Updates' window and the problem Right-click on 'KB5000802' or 'KB50000808' or 'KB50000822' and select 'Uninstall'.



in Software, Posted by log1k_iy