Facebook agrees to pay over 5.5 billion settlement money to subcontracted employees suffering from PTSD by monitoring harmful content
Every day, a lot of photos and movies are posted on social platforms such as Facebook, including pornography, violent content, and other inappropriate content that violates the rules of the platform.
Facebook will pay $ 52 million in settlement with moderators who developed PTSD on the job-The Verge
https://www.theverge.com/2020/5/12/21255870/facebook-content-moderator-settlement-scola-ptsd-mental-health
Facebook to pay $ 52 million to content moderators suffering from PTSD | TechCrunch
https://techcrunch.com/2020/05/12/facebook-moderators-ptsd-settlement/
Facebook moderators often see shocking images and movies of rape, murder, and suicide in their daily work, some of which develop
Sex, cannabis, discrimination joke spread among Facebook moderators who monitor and delete murder and violence video-GIGAZINE
Selena Scola, who developed PTSD as a result of working as a moderator of Facebook known for harsh work, filed a lawsuit against Facebook in September 2018. Mr. Scola was asked to see images of rape, murder, suicide, etc. on a regular basis, and he seems to have become PTSD after working for 9 months, and finally works as a moderator in four states in the United States Other It has evolved into a class action involving people. These moderators, who were subcontracted employees outsourced to consulting firms like Accenture, Cognizant, Genpact, and ProUnlimited, claim that Facebook didn't create a safe work environment for their employees.
As a result of the class action by the moderator, Friday, May 8, 2020, to the San Mateo Superior Court , California, `` Facebook has given $ 52 million to its current and past moderators to cover their mental health problems. A preliminary settlement was submitted, saying that “Pay.” And Facebook agreed to the proposed settlement. Compensation covers a total of 11,250 moderators, and each moderator can receive at least $ 1000 (about 110,000 yen).
Facebook intends that the $ 1000 compensation will be spent for medical purposes, but the usage is left to the moderators. Also, if you are diagnosed with a mental health problem such as PTSD or depression, you will be given an additional compensation of $ 1500 (about 160,000 yen), and if multiple diagnoses are combined, it will be maximum. $ 6000 (about 640,000 yen) and up to $ 50,000 (about 5.4 million yen) will be compensated for those who were seriously damaged while working as a moderator of Facebook.
Plaintiffs' lawyer Steve Williams said, `` Facebook is working with us to create an unprecedented program to help moderators do jobs they couldn't imagine a few years ago. We are pleased to say that the damage that can be done in this work is real and serious. '
The settlement includes not only financial compensation, but also the introduction of new content management tools to mitigate the mental damage of moderators. Facebook plans to take measures such as muting the audio of the content monitored by the moderator by default, and making the screen monochrome instead of color, 80% of all moderators by the end of 2020, all moderators by 2021 An improved content management tool will be provided. Moderators will also receive weekly one-to-one coaching sessions with mental health professionals, as well as monthly group therapy sessions.
In addition, Facebook may also investigate the emotional resilience of recruitment candidates when hiring moderators, and inform the moderators of psychological support information at work and how to report violations of workplace standards. , I plan to ask vendors.
A Facebook spokeswoman said, 'Thanks to the people who have done this important work to make Facebook a safe environment for everyone. We are adding to them through this settlement. We promise to provide support. '
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