Health hazards of surveillance staff who check violent movies on YouTube are a problem
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A large number of movies are uploaded to YouTube every day, but many of them violate the terms. A staff called `` Content Moderator '' who monitors YouTube and deletes as soon as it finds a movie that violates the rules, the technical media The Verge is injured that the harsh work content is seriously damaged It is white.
Google and YouTube moderators speak out on the work that's giving them PTSD-The Verge
https://www.theverge.com/2019/12/16/21021005/google-youtube-moderators-ptsd-accenture-violent-disturbing-content-interviews-video
Hundreds of content moderators monitor content on YouTube at Google's content management facility in Austin, Texas. Google has established a team that handles `` VE cue '' that summarizes violent and extreme movies such as child abuse and terrorists, and the work of the team is said to be the harshest among the work as a content moderator And will check footage that includes violence and abuse on a daily basis.
The VE queue support team is made up of more than a dozen Middle Eastern immigrants, who are required to check over 120 hours of movies per day in 5 hours. In 2018, YouTube ’s Susan Washickey declared that “the work of content moderators will be reduced to 4 hours a day”, but the working hours have not changed. The break time is 2 breaks of 15 minutes, lunch break of 30 minutes, wellness time of 9 minutes is accepted, but according to The Verge, it is forced to work during the break and it is necessary to process a huge movie It may be refused to take leave. In addition, the hourly wage of the content moderator is 18.5 dollars (about 2000 yen), the annual income is about 37,000 dollars (about 4.55 million yen), and it seems that the salary is not raised for 2 years.
Many of these content moderators complain of depression, anxiety, and post-traumatic stress disorder (PTSD). To address these health hazards, Google offers generous medical support to full-time content managers who work full-time and allows them to take several months of paid medical leave. However, The Verge reports that temporary employees are often not allowed to take paid medical leave and are not offered the same grade of medical support as full-time employees.
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Peter, who has been working as a content moderator for the VE queue team for nearly two years, witnessed a colleague suffering a fall at work and another colleague who was unable to eat because of anxiety or depression was hospitalized for malnutrition. doing. Peter himself has been mentally and physically poor since he was sent to VE Queue. He says that he gains weight, loses hair, becomes tempered, and may not stop chest palpitations even on holidays.
“Every day someone sees someone cutting his head or someone shooting his girlfriend with a gun. This world is really crazy. I feel sick and not worth living,” Peter says. Said.
Similarly, Daisy, who was checking a movie of child sexual abuse in the VE queue correspondence team, at the moment of seeing a group of kindergarten children walking, children tied with rope or raped children Our video flashed back, causing a panic attack. Daisy was diagnosed with PTSD and chronic anxiety and took several weeks of medical leave, but eventually spent half a year on medical treatment and eventually retired from Google.
by Szabo Viktor
In October 2019, Google published an experiment in a paper to reduce the health damage to content moderators. According to Google, it is argued that the mental burden of the content moderator could be reduced by displaying the movie that must be checked in grayscale (black and white). In addition, it seems that research is also underway on how to change the color of blood to green by machine learning, or to automatically blur a part of the screen.
“Monitoring content requires as many people as possible, but it ’s also necessary to rethink the system itself and how to do this. How do you support people who are active as content moderators? And ignoring how you have the tools and resources to deal with this will only exacerbate the health problems of content moderators, ”Daisy said.
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