News that 'Nintendo plans to repair controller free of charge & refund to paid repairer' due to controller problem of Nintendo Switch
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With regard to the problem that the Nintendo Switch's Joy-Con-Stick moves on its own, we have obtained information that 'Nintendo plans to make repairs free of charge or to those who have already paid for repairs,' said a Canadian technology company. News media VICE reports.
Internal Nintendo Memo Instructs Customer Service to Fix 'Joy-Con Drift' for Free-VICE
https://www.vice.com/en_us/article/8xzzva/internal-nintendo-memo-instructs-customer-service-to-fix-joy-con-drift-for-free
Joy-Con, a dedicated controller for the Nintendo Switch, has been told that there is a bug called 'Joy-Con Drift' in which the stick input is performed even though the analog stick is not touched. The problem has been widespread since multiple media such as media related to game related information, such as Kotaku , have taken up the issue, and the situation has expanded to the point where some users have entered a class suit against the Nintendo of America Did.
You can read more about 'Joy-Con Drift' defects and class actions in the following articles:
Nintendo's “Joy-Con Stick Moves Freely” Bug with Nintendo Switch Brings Nintendo into a Class-Law Case-GIGAZINE
Under such circumstances, VICE announced that it had received an internal document from Nintendo of America, an American corporation of Nintendo, stating that 'We will not require a certificate of purchase to repair Joy-Con'. The document also states that 'If there is no need to check the warranty period, and the customer requests a refund for the previous Joy-Con repair fee, the history will be reviewed and refunded.' Of.
The document also contained two possible shareholder questions about the issue and the answers to those questions. The first question is, 'Can similar problems occur with the forthcoming Nintendo Switch Lite ?' The answer is 'I expect the hardware to work as designed.' The second is 'What is the response to the class-action lawsuit', and the answer is that 'I can not say anything at this time.'
When VICE asked Nintendo to comment on this document, there was no direct reference to the document, but instead a statement of the same script as that sent to several other media was sent. The statement says, 'We take great pride in producing high quality products, and our products are constantly improving. However, we are aware of recent reports that some Joy-Con controllers do not respond properly. We hope that customers will enjoy the Nintendo Switch, but if that goal is not met we recommend that you visit http://support.nintendo.com. '
This statement does not directly acknowledge 'Joy-Con Drift', but rather indicates that it will respond by individual repairs. Regarding Nintendo's response, VICE cites that it took years for Microsoft to officially acknowledge the high failure rate of the Xbox 360 once, saying 'It's a normal response for a company, not particularly shocking.' You
So, VICE asked Ricardo Contreras to say that she had encountered a Joy-Con bug and actually contacted Nintendo Customer Center. Contreras contacted Customer Center and said, 'After updating the Joy-Con controller's firmware, I was asked to correct the stick and then contact me again if the problem persists.'
by Kana Natsuno
Contreras didn't solve Joy-Con's problems, even following Nintendo's instructions, so when contacted again, the person in charge immediately ordered a charge-free shipping label. This means that shipping and repair costs are all Nintendo-owned and no warranty has been confirmed.
Although VICE has not disclosed the details and the acquisition route of Nintendo's internal documents that it has acquired this time, it states that 'the information source is familiar with document management related to Nintendo's customer support' and that the accuracy of the information is high. You are
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