Nintendo reports that it receives thousands of defective Joy-Cons every week that have fallen into a 'Joy-Con drift' where the stick moves freely.
The
Nintendo Switch Joy-Con Repair Center Swamped, Quality Suffered
https://kotaku.com/nintendo-switch-joy-con-drift-fix-repair-center-replace-1848828886
Nintendo US reportedly received 'thousands' of faulty Joy-Cons each week at height of drift issues | Eurogamer.net
https://www.eurogamer.net/nintendo-us-reportedly-received-thousands-of-faulty-joy-cons-each-week-at-height-of-drift-issues
With Nintedo Switch, it is known that a problem called 'Joy-Con drift' occurs in which the joystick of the dedicated controller Joy-Con moves freely. You can see what kind of problem Joy-Con drift is by watching the following movie, and it is 'a problem that the joystick is still input even though you have not touched Joy-Con'. Nintendo has been filed a class action proceeding by users for this Joy-Con drift, and the company's president Furukawa has officially apologized for Joy-Con drift .
This is how bad my joy in drifting is. I can't play games normally on my switch anymore ... #joycondrift #NintendoSwitch pic.twitter.com/TPR7Ir8Sip
— Nixie @ XENOBLADE 3 HYPE! (@NixieHime) July 19, 2019
According to game media Kotaku, Nintendo officially repairs Joy-Con in the United States by United Radio, a repairer in Syracuse, New York. According to an anonymous person who worked as a supervisor at this United Radio, 'thousands of Joy-Cons are sent every week to repair the Joy-Con drift.'
Also, according to the former supervisor, United Radio received so many repair requests that it had to hire a temporary employee to repair the Joy-Con drift, 'only for Joy-Con repairs. We even needed to secure a whole new workspace. '
In addition, having to hire a temporary employee to repair Joy-Con led to a lack of expertise in the repair staff, leading to a vicious cycle of frequent mistakes in repairs. The former supervisor explained that he had fallen. United Radio reportedly had regular employees after three months of dispatch, but most of them left the company within two and a half years, so it was difficult to secure experienced repair personnel. That.
According to a former supervisor, two-thirds of the Joy-Con repair workers at United Radio were Vietnamese immigrants who were not fluent in English. Other languages such as Spanish, Swahili, and South Asian languages were spoken at United Radio, and he sometimes celebrated his colleagues who were able to obtain American citizenship. It is said that the reason why the turnover rate was still high was that veteran employees had to train new employees who came in constantly, which was a heavy burden.
According to sources, from 2017 to 2018, it was possible to respond to Joy-Con's repair request by 'sending a new Joy-Con', so it seems that the burden was reduced to some extent. However, after that, all Joy-Cons had to be repaired, so the burden on the employees working at United Radio was increasing day by day. In addition, it seems that United Radio was subject to the quota of 'repairing 90% of Joy-Con requested for repair within 4 days' regardless of the increase or decrease of employees, and the harsh working environment at the repair contractor Is embossed.
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