Why does Airbnb heavy user suddenly BAN my account?

Jackson Cunningham, who used to love Airbnb for a long time to rent a house from the local people, suddenly invalidated his account from the company. About Ban from Airbnb, Mr. Cunningham said, "I do not remember at all" while considering why the account was invalidated.

Digital Exile: How I Got Banned for Life from AirBnB
https://medium.com/@jacksoncunningham/digital-exile-how-i-got-banned-for-life-from-airbnb-615434c6eeba

According to Mr. Cunningham, Airbnb has suddenly received the following sentence mail and received notification that "Account was invalidated".

Dear Jackson,

We regret to inform you that we are unable to support your account moving forward, and have exercised our discretion under our Terms of Service to disable your account (s).

This decision is irreversible and will affect any duplicated or future accounts.
Please understand that we are not obligated to provide an explanation for the action taken against against your account.

This decision is irreversible and will affect any duplicated or future accounts.

(Jackson,

Airbnb will notify you that you have disabled your account in accordance with our terms of service.

This decision will be applied permanently and will also apply to new accounts you create in Airbnb in the future.

We will also inform you that we are not obligated to explain the measures taken against your account)

Mr. Cunningham has been using Airbnb since the beginning of service and introduced it to dozens of acquaintances and friends. He was proud of being an exemplary user who would benefit Airbnb. When he received the email, he said he was thinking "with Airbnb's mistake" with a light feeling. And when Mr. Cunningham inquired of Airbnb's support "Is there something wrong?", The following response was sent by e-mail.

Hi Jackson,

Please understand that we are not obligated to provide an explanation for the action taken against against your account.

Additionally, we consider this matter closed and will no longer reply to any inquiries for your account.

(Jackson,

Please understand that there is no obligation to explain the measures taken for your account.

In addition, this issue has already been resolved and we will not reply to inquiries about your account)

Mr. Cunningham who confirmed the mail was shocked to be unable to use Airbnb in the future, but he could not tell me what was in violation. So he decided to examine "what policy I violated" as a commandment to myself.

As Airbnb prohibits cash payment of accommodation fee, Mr. Cunningham thought that "We accidentally invalidated the account by paying cash by mistake at some night's sleep." However, looking at past receipts, it became clear that the fee was paid via Airbnb, and there was no problem in payment.

Mr. Cunningham began to doubt whether he did not cause problems in the past by night. So, when I talked to her about "Memories of the people borrowed by Airbnb", she recalled the fact that "I was being rude from the owner of a hotel at a certain night's sleep." The accommodation was very fulfilling and the satisfaction level was very high, but the incident will occur on the day of checkout. Mr. Cunningham was aware that he reserved a private night by leaving the room by 12 o'clock in the day, but at 11 am on that day, the owner entered a room where two people stay. At this time, Mr. Cunningham and her that did not wear clothes will get over with the owner. However, when the owner found that "I forgot to tell Mr. Cunningham that I had to leave at 11 o'clock originally", the two who felt it was "unavoidable" prepared in a hurry and left the room .

Mr. Cunningham was originally supposed to post a complaint about the correspondence of the owner's side to Airbnb, but thought that "It was just a bad luck happened on this day," he never written in the review. Mr. Cunningham who made an account for Airbnb's residential owner to investigate later confirmed that there was no review on himself, and the owner of this residence posted the incident at that time in the review. According to the owner of this municipal accommodation, "Although I had forgotten to tell you the time at checkout, even if I ordered to leave the room, the attitude of the two who did not go out promptly was very bad" I posted a solved review to Airbnb.

Mr. Cunningham saw this and thought that "this review led to account invalidity", I reported to Airbnb about this accommodation. However, Airbnb says that Mr. Cunningham's opinion will not be accepted as Airbnb says, "Even if the owner is writing a lie, the act of making an account called the owner of a residence and reading a review on the customer is a policy violation" was.

Next, Mr. Cunningham posted a resident 's response to Google review, thinking that "spreading this problem to many people and trying to soften the attitude of Airbnb from the concentration of critical opinions." Then, this owner owner replied "Mr. Cunningham" as an owner replied, "You should understand if you read the details with Airbnb, you are not reading" ... ...

To this owner, Mr. Cunningham's opinion was accepted by many people, as there were many criticisms such as "No customer correspondence" and "Owner is incompetent" became. However, after that, Airbnb's attitude did not soften, Mr. Cunningham decided to give up account recovery after sending multiple emails.

Mr. Cunningham says "Most of our routine work depends on the services of a major company," and services such as Gmail and Amazon play an important role in modern people's living I am doing. "We should warn or notify the user beforehand if the service that big enough to live is to deal with account suspension, and explain the reason if it is afterwards", he said.