Successfully improved airport check-in time by half and succeeded in raising performance five times, how did you improve security checks?

ByJames Emery

At the airport, you may be kept waiting in line for a long time, such as check-in counters and security checks on baggage, before you board an airplane. To eliminate complaints of such passengers, at the Geneva airport in Switzerland, utilizing Bluetooth and Wi-Fi sensors in the facility, we reduced passengers' lineup time by half, and more than five times the previous year's performance I am successful in uploading it.

Genève Aéroport Cuts Wait Times by Half: Blip Systems
http://blipsystems.com/geneve-aeroport-cuts-wait-times-by-half/


Since Geneva Airport is the second largest number of users in Switzerland, we are working on improvement of the existing security check facility arrangement and checking method from 2014. As part of the Danish company'sBLIP SystemsWhenCopenhagen OptimizationTechnology in combination with real time measurement of passengers and advanced data analysis to optimize the number of airport staff and visualize security checks.


The technology called "Security Performance Evaluation Tool" (Security Performance Evaluation Tool, SPET) of Copenhagen Optimization says, "By predicting the number of users at the airport, determining the number of lanes used for security checks based on data, waiting time ofSLAWe will make improvements and plan a demand plan for staff. "

In addition to SPET at Geneva Airport, BilpTrack's Bluetooth and Wi-Fi sensors are also installed. Sensors are installed at various places in the airport to measure the number of people in queue and waiting time in real time, compare the actual number of passengers with the number of passengers expected in advance, and check the security check I am checking whether it is done or not. By using the technology of the two companies together, the Geneva airport can assess the performance of the security check on a daily basis, focusing on what we need to clarify the cause when matrix is ​​generated by security check and solve the queue We are analyzing what to do.


Based on information gathered by BilpTrack 's sensors, it was possible to quickly and accurately locate areas where performance is degrading in Geneva Airport when the prediction was incorrect or staff shortage occurred. Also, we reviewed the arrangement plan of the staff and were able to respond promptly and effectively even if unforeseen circumstances and confusion occurred.


After the introduction of new technology, at Geneva Airport successfully reduced the waiting time of security check by 51% on average. While it took seven minutes on average for traditional security checks, in 2015 the time required for security checks has been reduced to an average of three and a half minutes. In addition, the number of days for which performance has improved from the previous year is 54 days in 2014, 297 days in 2015, more than five times.


The goal of Geneva Airport is to aim for further efficiency improvement, "complete security check of 85% passengers within 7 minutes, and complete security check of all passengers within 20 minutes". Ruben Jimenez, secretary general of security at Geneva Airport, said, "Security planning companies are advancing the security of the airport to an accurate and reliable level, and at the airport it is possible to plan a security check a few days in advance, Furthermore, we can anticipate the schedule a year later, so we can significantly improve the quality of the airport's budget plan and the number of passengers plans. "

"BilpTrack and Copenhagen Optimization technology will be a powerful tool for Geneva Airport, combining the experience of the airport security staff and the two technologies," said Anita Filli, project manager for the ground control tower at Geneva Airport. The most important thing is that if the airport service improves, the airport users can benefit directly.The staff at Geneva airport will be able to take advantage of BilpTrack I am looking forward to continuing to use the technology of Copenhagen Optimization in the future. "

Kim Hermansen, who works as an engineer at BLIP Systems, said: "We are working with Geneva airport and our long-term cooperation and innovation that airport staff utilize data for more effective operation and passenger satisfaction We respect the approach. "

In addition to the Geneva airport, BlipTrack's matrix analysis system has more than 25 such as the Netherlands, the United States, Canada, Dubai, Spain, Denmark, Norway, England, Belgium, Ireland, Finland, New Zealand, Germany, Switzerland and Iceland It is adopted at international airport. In addition, BilpTrack's BilpTrack is also available for road traffic in Switzerland, New Zealand, USA, UK, Denmark, Sweden, Norway, Canada, Ireland, Denmark and the British Harbor, the Netherlands railway station, the American ski resort, the world's amusement parks and events Technology is used.