Six ways to send effective feedback without breaking your opponent's heart

ByJerry Bowley

For all products user feedback is indispensable to make the product better, but harsh feedback may break the designer's confidence and not improve quality. A service that shares the design and recruits more feedbackRed Pen"Is summarizing six ways to give effective feedback, not blogging with anger and shivering abusive phrases in a blog.

How to give feedback (without destroying someone's soul)? Red Pen's blog
http://blog.redpen.io/post/68302996300/how-to-give-feedback


As part 1 of the blog series to use Red Pen's service more efficiently,How will you digest the feedback you got?In the blog post, "1. Reduce ego"2. No prejudice"3. I do not think it is a problem of myself"4. It's okay to get angry, but it does not reflect on the product"5. Take a deep breath"6. Think five minutes before excuses"We summarize six ways that designers can effectively receive feedback.

In Part 2, I posted a method to give feedback well for users, and both users and designers can improve the product and design effectively by devising feedback.

◆ 1: Be honest

ByPHOTO BOOTH

Despite my favorite product, designers can not grow even if I spend praised words alone. It is important to honestly feed back all of the "good part" and "bad part" felt using the product.

◆ 2: I do not think it's my problem

ByLiz Kasameyer

The difficult-to-use sign-up screen makes users frustrate, but please understand that it is problem of product and design to the last, it is not user's problem. Designers always strive for improvement. If you send it wrong feedback with anger, the downside will be overlooked and other users will be hard to use.

◆ 3: I do not declare

ByRenaud Camus

Instantaneous assertions and assertions sometimes shut down to meaning. Be aware of honest feedback while recognizing that you may be wrong and take time to patiently understand product ideas. It is always good to consciously tell the phrase "I think I am".

◆ 4: It will not be overwhelming

ByRob Kleine

Feedback is not a demonstration place to show off your skills and to feel "better" than your opponent. Correct feedback can give power and motivation by educating designers.

◆ 5: Inspiration

ByJulia Bickerstaff

Feedback brings unexpected influence to the designer. The feedback that is the source of inspiration is a guide for realizing designer's idea, and the designer can enhance thinking ability and learn from users. As a result, the sender needs to take extra time to construct the content of the feedback.

◆ 6: Become positive

ByNicolas Nova

There is no need to insist on design change. For reasonable explanation, it is important to be prepared to be switched to "I see! Feedback is written not as a practice range pointed out, but as an opportunity for both users and designers to improve their products.

◆ Hamburger technique

ByRobyn Lee

In order to practice the above six, for example, it is said to be an exquisite patty and a muddy lettuce, a melting swiss cheese and a bitter pickle, a fresh onion slice and a ripe tomato, a fine ketchup and a dry buns ... Feed back the positive and negative over the wind. Then, it becomes contents that are easy to absorb, and the user becomes effective and thoughtful feedback that can keep balance of emotion.