Repair of Sanwa Shutter 24 hours a day, 365 days "Full time service system" Osruse

On July 1st (Friday) around 19 o'clock, the electric shutter of the editorial department of GIGAZINE is left unopened, and it is not closed. Although somehow managed to manually move the shutter, in other words anyone can freely open from the outside. To the extraordinary security that it is open to the whole world that it is closed but not closed too much.


Switch that is no longer useful


Apparently, pulling this strap is like locking the shutter properly, but it is fine movement.


The inside is like this


Yeah, it will not work either. If it keeps it as it is too much for security security, we decided to ask the shutter manufacturer for repair.


Looking at the company name in the switch part, "Sanwa ShutterIt says that there is "FTS (full-time service system)" that accepts repair 24 hours a day, 365 days if you look closely.

Sanwa Shutter Industry | Repair Guide
http://www.sanwa-ss.co.jp/mainte/guide/index.html


It was around 19:10 that I called the toll-free number. I tried to operate the circuit breaker after receiving instructions from the person in Sanwa Shutter who answered the phone at this point, but it did not recover.


Calling again and officially asking for repair, around 19:20, at the phone entrance, "I will go around in about 1 hour".

And what a arrival at 20 o'clock. fast!


Remove and investigate


Cause is caused by aging deterioration of the fuse. More than ten years ago, I keep moving several times each day, so it's my first breakdown so it's pretty durable if I think carefully.


And at 20:30 repair is completed. I bought a slip so I thought if the repair fee would be charged, how much free, free. "Please have a look at the situation for a while, please contact me anytime again when it stops working", so I went back in no time.


In other words, the person in the Sanwa Shutter said in the phone's mouth "I will go in about an hour" was far from being serious, but in about an hour it was completed until the repair ... ___ ___ 0 Full-time service system of Japanese shooter! I experienced good quality support for the first time in a while.