Mr. Hirotsugu Mori of Sky · Crawl's original author rages at SoftBank Mobile due to iPhone trouble
Writer'sHirotsugu MoriThe line of iPhone purchased by Mr. Softbank suddenly ceased to connect and I brought it to Softbank Mobile, "Although I could confirm that it is an initial malfunction, this iPhone is not sold in SOFTBANK, so we can not deal with anything here"That is why I did not understand it, and at the end of the phrase"It may have downloaded illegal softwareI was told something like "Is it because it was quite furious, over the whole dayMy own blogI am writing up the story of the matter.
What on earth will this happen? Let's read the contents reported by Mr. Hirotsugu Mori's blog in a lump.
Details are as below.
Wednesday, September 17, 2008According to my blog, iPhone purchased with SOFTBANK MOBILE was using it for about 1 week but the line ceased to be connected, reset and connecting to iTunes, "I can not get the information necessary for activation from the iPhone" An error occurred. I brought it to a SoftBank Mobile shop where I bought iPhone and deposited it, "I could confirm that it was an initial malfunction, but this iPhone was not sold in SoftBank, so I can not do anything here" Contact.
Mr. Hirotsugu Mori is obviously asking Softbank Mobile side "Where is the seller sold?", But you can not tell me. There was no definite answer even if you asked "Do you mean that it was replaced by someone's one?"
I wrote this notationThursday, September 18, 2008According to the blog entry, SOFTBANK MOBILE is "It may have downloaded illegal software"Answer.
Apparently, Softbank Mobile seems to think that Mr. Hirotsugu Mori 's iPhone is jailbreaking (Jailbreak) or SIM unlocked.
Jailbreak - Wikipedia
Jailbreak is an English word meaning "jailbreak" when literal translation is done. Although you can install only Apple-approved applications on a regular iPhone or iPod touch, the jailbreak tool enables you to install third party applications and rewrites the firmware to add an application installer. It is a kind of so-called Privilege escalation (privilege escalation).
In overseas, it is said that escape to a free environment from complete control of Apple is "jailbreak", but in Japan this action is often called jailbreak or jailbreak as it is.
This action makes it impossible for Apple to receive support, and in the worst case it could break down.
SIM lock version of iPhone only functions as an emergency phone unless you contract with the iPhone exclusive rate plan in the area you are selling after purchase. However, various releasing methods have been introduced by the user from the beginning of the release. If you release the SIM lock, you can use it with a mobile phone operator that adopts the GSM system. Apple is also taking action with software updates, but it is getting worse.
Mr. Hirotsugu Mori stated "I have never downloaded software," and asks for an iPhone to be examined, but somehow SOFTBANK MOBILE refused this. Mr. Hirotsugu Mori made a phone call to SoftBank Mobile's iPhone support several times and talked to a total of four people, but he said that because of "I will investigate" the phone has run out and that it has become clear . It is quite evident that I was dealt with terribly badly.
furtherFriday, September 19, 2008According to the description on the blog of the blog, even if asking the department which puts the complaint can not be taught, because I was not in a state to ask where I should consult with, I will call the consumer consultation office in the city where I live I will explain the circumstances, contacting SOFTBANK MOBILE via consumer counseling room, but do not settle. Finally it seems to have thought to "report damage to the police" or "whether to appeal to the trial?", But the person answering SoftBank Mobile is not bad, its answer manual is bad I judged it was wrong, I left it for about 2 weeks and I looked at the situation, but I finally called Apple's support center because there is no contact at all.
The situation at that time isSaturday, September 20, 2008It is written in the blog entry of "I will investigate and find out if you bring me the body" kind response. However, when taking it to Apple and receiving the repair, however, it is worried that SOFTBANK MOBILE's guarantee will be lost this time, Mr. Hirotsugu Mori to SOFTBANK MOBILE "I will take it to Apple, but is there a problem?" When asked, it is said that there is no problem, it is said that "Please tell us the result".
Then,Sunday, September 21, 2008 (Sun)According to the description,Apple StoreAfter making a reservation by phone, I brought it and confirmed the iPhone in question, I found a picture taken by Mr. Hirotsugu Mori in the memory inside the iPhone and there is no possibility that it replaced it with someone's thing I understood that it was. Furthermore, it turned out that it is necessary to exchange with initial failure, and it is a free exchange with a new article. The serial number that triggered the suspicion of SoftBank Mobile is the same as what is written in the box, it seems that there was no problem at all and it was confirmed that it was "sold in SoftBank". When talking to Apple that Softbank Mobile says, "This is not something sold in SOFTBANK", a reply saying "I have some misunderstandings."
As a result, "If you have something, show me this to SoftBank", I have issued a certificate that I replaced my iPhone and apologized as "I am sorry for the inconvenience." Including,Solved in just 15 minutes. Although the end of the matter eventually reported from the city consumer counseling room to SOFTBANK MOBILE, SOFTBANK MOBILE still has no apology saying "I have inconvenienced you".
Finally, Mr. Hirotsugu Mori concludes as follows.
Once, the office of the government office and the window of JR and NTT were bad feeling about this. Softbank seemed to me in such a "bureaucratic organization". It can not be good as it is. Anyway it will be improved.
When will it be improved ... ?.
The guarantee of iPhone 3G sold in Japan is supposed to be "SoftBank Shop" as you can see from the following page.
About guarantee | SoftBank
IPhone 3G's warranty service will be accepted at SoftBank Shop.
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