What should I do if an additional fee called 'down payment' or 'contract fee' is taken by a SoftBank shop or the like?
The other day, I received this kind of newsletter.
At SoftBank shops, excluding directly managed stores and online shops, it is often called a 'down payment' and is charged with an additional 3,000 to 7,000 yen in addition to the installment fee. The down payment can be free or discounted by adding options such as W White.
However, such down payments are not listed in catalogs, etc., and are charged as a shop margin.
I made a reservation for the iPhone 3GS, and it was explained that the same fee would be charged at that time.
The iPhone 3GS is about to go on sale, and many users seem to be charged without knowing anything.
If this is the case, many ignorant users are adding money that they wouldn't otherwise have to pay, and the mobile phone shop is taking advantage of the customer's ignorance to do business. It will be.
So, I actually contacted Softbank Mobile, au (KDDI), NTT DoCoMo, WILLCOM, and EMOBILE to find out what is actually happening. Details are as below.
■ What is a 'down payment' in the first place?
First of all, you need to know the original meaning of the word 'down payment', so let's find out.
What is a down payment?-Meaning / Explanation / Explanation / Definition: Money Glossary
Money paid by the buyer or orderer to the other party as proof of contract execution when the contract is concluded. It will be paid in cash as part of the price. It will be included in the price, but it is not the price itself. The rest of the down payment will be paid as a loan.
For example, if the price of the mobile phone itself is 30,000 yen, if you first pay 10,000 yen as a down payment, the rest will be 20,000 yen. In the end, 10,000 yen and 20,000 yen are equal to the main unit price of 30,000 yen, and there is nothing wrong with it. In short, it's just an installment payment.
・ Correct concept of 'down payment'
10,000 yen (down payment) + 20,000 yen (remaining fee) = 30,000 yen (final money to be paid)
Since we have not paid more than the mobile phone price, the down payment in this case is OK. In the case of SoftBank Mobile, the down payment is clearly stated on the official website.
iPhone for everybody | SoftBank
Please check at the store for the presence or absence of a down payment and the amount.
This is the actual amount borne by the customer when purchasing with a new contract or new super bonus (24 installments) (the difference between the monthly installment and the 'monthly installment' discounted from the communication charges). A down payment may be incurred depending on the store.
In 2006, SoftBank Mobile sold with a 'down payment of 0 yen ' because it was a 'SoftBank Great Founding Festival Campaign' , but since it ended on January 15, 2007, the down payment in the correct sense is required. There is no problem in taking it.
■ We call it a 'down payment' and charge a price that is far from the original meaning of installment payments.
However, the reality is that there are many shops that call themselves 'down payments' and charge a price that is far from the original meaning of installments.
For example, if you call it a 'down payment' and request an additional charge without permission, if the price of the mobile phone itself is 30,000 yen, the price of the mobile phone itself will be the price of the mobile phone even though you first paid 10,000 yen as the down payment. Will remain at 30,000 yen, and in the end you will pay 10,000 yen and 30,000 yen for a total of 40,000 yen, which means that you are paying an extra 10,000 yen. This is out because it exceeds the price of the mobile phone itself.
・ If you call it a 'down payment' and take it without permission
10,000 yen (unfair billing called down payment) + 30,000 yen (price of mobile phone) = 40,000 yen (finally pay 10,000 yen more)
It is obvious that the 'down payment' when the customer is deceived as a result of an overt false explanation or lack of explanation by the mobile phone shop is as described above, and no one looks at it. That's the reason. In other words, even though it must be included in the price, it is added arbitrarily that is not included in the price, and it is called a 'down payment' and is unfairly charged.
This has been a problem here and there for some time, and many examples can be found online by searching for the phrase 'down payment' in combination with the carrier name of each mobile phone. Not all can be illustrated, but one example is below.
Please tell me about the down payment for mobile phones purchased at SoftBank Shop. --Yahoo! Chiebukuro
] Since it was my first time hearing, when I asked, 'Is it the down payment for the model price?'
] 'Yes, that's right.'
It's a lie.
As you can see in the other questions, the shop charges itself as a down payment. Even if you pay 4000 yen, 4000 yen will not be deducted from the actual mobile phone bill. (If it is really a 'down payment', it will be deducted from the price)
Some shops call it 'contract money' instead of 'down payment', but in any case, what they are doing is the same, so it is 'out'. If you take a price higher than the price of the mobile phone itself, it is out . If you have paid, you can basically contact the carrier of each mobile phone to get a refund in some cases.
The following cases are examples of actual refunds.
Softbank shop, add to the price of iPhone without permission !?
In addition to Kakaku.com, it seems that it has been reported on 2ch etc., but as a result of inquiring to the Softbank shop and the head office, the thread owner of the above Kakaku.com seems to be able to get the contract money refunded.
What is your decision as the SB headquarters? When I dig into the question,
Although the phone call was interrupted due to several consultations with my boss, in the end,
'The SB headquarters cannot think of taking more than the main unit price from customers. '
Hmmm, it seems that my thoughts have changed from the beginning ...
'Once again, after telling the dealers what they think of the SB headquarters, the dealers
May I call you? '
I got a call after 30 minutes! The store number is!
As for the content,
(1) It is certainly different from the meaning of the word down payment.
(2) There was information that some other stores offered ¥ 10,500 as a down payment.
↑ This is without investigating which store has what kind of contract
I was made aware that it was just a rumor.
Information and rumors ... they seem to be close, but they have completely different meanings.
If there are other stores that cost ¥ 10,500, our ¥ 8400 is conscientious.
You probably thought. Most of them cost ¥ 0, but ...
(3) This setting has been decided by talking with the upper management (sales store). (The store manager talked about it)
Even as a store manager, in my heart, 'Hmm, what about ...'
I had the feeling.
④ There was a phone call from the SB head office, and 'You must not pay more than the main unit price'
I had the recognition for the first time.
In talking with the upper management (sales store), for taking the price above the main unit price from the customer
I have confirmed that there is no problem. Said the store manager.
⑤ This time, the ¥ 8400 paid by me will be fully refunded.
If the loss occurs as a store, pocket money of the upper management (sales store)
Let it come out from.
In other words, it is possible to get it back.
However, once you pay it, it takes a lot of extra work and time to get it back, so if you are asked to pay a meaningless 'down payment' or 'contract money', what is it? However, if you are not satisfied with it, it seems better to go through the purchase procedure again at another store.
■ Summary by carrier, what to do if you are billed and paid in the form of 'down payment' or 'contract money'
So, if the mobile phone shop charges you more than the main unit price in the form of a 'down payment' or 'contract money' and you pay it, where should you contact and what when you contact First of all, I asked SoftBank Mobile if I should tell. By the way, I asked him about other things that he was interested in.
◆ For SoftBank Mobile
Call the number written here and use the automatic voice response service to contact the operator from '9' (connect to the person in charge) to '4' (for inquiries about various services). Connect
・ What to tell when contacting: When, where, who is in charge, and what kind of content it was
・ About the definition of 'SoftBank Shop'
There are two main types: distributors and directly managed stores. The agency that handles only SoftBank Mobile models is the 'SoftBank Shop,' and there are also directly managed stores operated by SoftBank Mobile itself, not the agency.
・ 'SoftBank Omotesando' is famous as a directly managed store of SoftBank Mobile, but are there any other directly managed stores? :
There are 15 stores in total. The store names are 'Shibuya', 'Roppongi', 'Sendai Chris Road', 'Yokohama The Diamond', 'Nagoya', 'Hiroshima Parco Mae', 'Omiya Chuo', 'Chiba Chuo', 'Niigata Bandai', 'Kanazawa Katamachi', 'Nagano East Exit', and 'Shizuoka'. 'Kanazawa-mae', 'Tenjin underground shopping area', and 'Omotesando'.
・Is the SoftBank Online Shop treated as a directly managed store?
It will be directly managed as an operation.
・ What should I do if an agency that has a signboard of another carrier in addition to the SoftBank Mobile signboard calls it a 'down payment' and charges an amount that is not the original down payment and pays it?
First of all, it is possible to charge an amount that is not the original meaning of the down payment by calling it a 'down payment'. Because the mobile phone price is decided by the store. It cannot be said that SoftBank Mobile will sell at this price uniformly. If you don't want to be called a 'down payment' and take an amount that is not the original down payment, the online shop is the cheapest, so please use the SoftBank online shop. In addition, the reason for charging an additional fee under the name of 'down payment', which does not mean the original down payment, is that SoftBank Mobile itself has decided the split amount of the super bonus from the beginning. Therefore, SOFTBANK MOBILE accepts that agents and directly managed stores take a 'down payment' as an additional price. It's not against the law. If you have not received an explanation on that point, or if you have been given a false explanation, please contact the agency first. At that point, the agency will contact SoftBank Mobile itself. If you can't move forward even if you contact the agency, or if you don't see any contact with SoftBank Mobile, please contact SoftBank Mobile directly.
・ A SoftBank shop that only displays the SoftBank Mobile sign, that is, a SoftBank shop that cannot be judged by just looking at whether it is a directly managed store or an agency, calls it a 'down payment' and charges an amount that is not the original meaning of the down payment. What should I do if I have paid?
It's hard to tell whether it's a directly managed store or an agency. If you are charged and paid an amount called 'down payment' at a SoftBank shop that is not the original meaning of the down payment, and you are dissatisfied with it, please contact the contracted SoftBank shop. I can't promise to consider it, but I will investigate it.
・ Is it possible for a directly managed store such as 'SoftBank Omotesando' to call it a 'down payment' and charge an amount that is not the original meaning of the down payment?
It cannot be said that there is none at all. However, at SoftBank Mobile's online shop, it can be said that there is absolutely no such thing. This is because online shops do not have a built-in system that charges an amount that is not the original down payment as a 'down payment'. If you don't want to be charged a non-down payment in the true sense of the word, the online shop is the cheapest and you should use it.
・ I use the word 'down payment' in a different meaning from the original meaning of the word 'down payment'. Is this okay?
There is no problem because it does not violate the law. However, it may be inappropriate considering the original meaning of the word 'down payment', but since there is no other good way to say it, it is called 'down payment'.
・ Is there any legal problem in claiming an amount that is not the original meaning of a down payment by calling it a 'down payment'?
There is no problem because it does not violate the law.
* Note: The above answer was too unbelievable, so I made inquiries not only for the first time but also for the second time, but the answers were the same. In addition, not only the on-site operator gave such an answer at his own discretion, but the answer was made after inquiring from the person above.
By the way, in the case of other mobile phone carriers, the answer was as follows, so please refer to it.
◆ For au (KDDI)
・ Contact: Contact the number written on this page , and the number '0' will connect you to the operator as it is, so you can tell it there.
・ What should I tell you when I contact you: When, where, who is in charge, what kind of content it was, it's okay if you can tell me these four things.
・ What is the definition of 'au shop'?
Strictly speaking, there is no directly managed store of au. An 'au shop' is an agency that specializes in au, and does not mean that it is directly managed like other carriers.
・ What should I do if an agency that puts out signs of other carriers in addition to the au sign calls a 'down payment' and charges an amount that is not the original meaning of the down payment and pays it?
Ask the agency to tell you about it first, and if that doesn't help, contact au. Then tell the shop to take appropriate action.
・ Is it possible for an 'au shop' that only displays au signs to call it a 'down payment' and charge an amount that is not the original meaning of the down payment?
Impossible. The down payment for installment payments is clearly stated, and the au shop also specifies it in the form of 'down payment ~ ~ yen, installment ~ ~ yen'. Since the price of the device is defined individually by each shop or agency, the price is different for each au shop or agency. The profits of au shops and agents are shown in the form of being included in the equipment price, and it is not possible to charge an amount that is not the original meaning of the down payment by calling it 'down payment' or 'contract money'.
◆ For NTT DoCoMo
・ Contact: Hokkaido , Tohoku , Kanto, Koshinetsu , Tokai , Hokuriku , Kansai , Chugoku , Shikoku , Kyushu and Okinawa. There is a 'Customer Service Office' number for each region, so contact them (call). There is a charge).
・ What to tell when contacting: When, where, who was in charge, and what was the content?
・ Is there a directly managed store of NTT DoCoMo?
Only branches are directly managed, but the branches do not handle sales. If you want to purchase it, you will have to go to an agency or a docomo shop.
・ Definition of docomo Shop
It means an agency that handles only DoCoMo, which specializes in DoCoMo, and is not directly managed.
・ What should I do if an agency that has signs for other carriers in addition to NTT DoCoMo's signboards calls it a 'down payment' and charges an amount that is not the original down payment and pays it?
There is a customer service office in each region, so please contact us.
・ Is there a case where a 'docomo shop' that only displays the NTT DoCoMo signboard calls it a 'down payment' and charges an amount that is not the original meaning of the down payment?
It is impossible because it becomes a 'double take'. If you find out that the docomo Shop is doing such a thing, you will get a 'refund' for the double-taken amount immediately, so please contact the Customer Relations Office immediately.
◆ In the case of WILLCOM
・ Contact: Call the 'General Counter' number written on this page and proceed from '4 (optional services / various procedures / service areas)' to '5 (other procedures)' to get an operator. Contact
・ What to tell when contacting: When, where, who was in charge, and what was the content?
・ What is the difference between 'WILLCOM Plaza' and 'WILLCOM Counter' in the definition of WILLCOM stores?
Both 'WILLCOM Plaza' and 'WILLCOM Counter' are treated as WILLCOM directly managed stores, and there are differences in the handling operations, so they are only separated.
・ What should I do if an agency that has a signboard of another carrier in addition to the WILLCOM signboard calls it a 'down payment' and charges an amount that is not the original down payment and pays it?
We will accept it at the general counter, so please contact us and we will respond immediately. At that time, if you can tell me the details as much as possible, it will be easier to move and respond.
・ Is it possible for 'WILLCOM Plaza' and 'WILLCOM Counter', which only display WILLCOM signs, to call 'down payment' and charge an amount that is not the original meaning of the down payment?
◆ For EMOBILE
・ Contact: Contact the eMobile Customer Center phone number on this page , ignore the guidance, and press number 1 five times in a row to connect to the operator immediately.
・ What should I tell when contacting: When, where, who was in charge, what kind of content was there, what kind of interaction was received, and what kind of explanation was received
・ Regarding the definition of EMOBILE dealers, is there anything other than the official EMOBILE stores on the Internet that can be called directly managed stores?
Absent. All EMOBILE dealers are distributors.
・ Agencies and e-mobile dealers that display signs of other carriers in addition to the signboard of EMOBILE called 'down payment' and charged an amount that was not the original down payment and paid it. If so, what should I do?
Since it is a credit card payment or transfer, it is unlikely that you will basically pay cash other than the equipment price at the store agency. If you receive and pay more than you need, please call the 'Existing Contract' window at the EMOBILE Customer Center. I will check the current contract details and check with EMOBILE whether the agency really needed to pay. Also, if you ignore the guidance and press No. 1 five times in a row, you will be connected to the operator immediately, so please explain all the interactions with the agency.
As a result, only SoftBank Mobile is crazy. The word 'down payment' is intentionally used in a uniquely defined sense so that you do not know that you are adding profits to shops and agencies, which is completely different from the original meaning of 'down payment'. It's very confusing, and it's a misleading expression, so I asked when I called to ask for something to do, but it's unclear when it will improve.
SOFTBANK MOBILE itself said, 'It is legally a problem.' Isn't it better to stop saying 'tolerate' as 'no'?