SOFTBANK MOBILE, charges the model price to the user despite the free model change campaign

SOFTBANK MOBILE, which terminates the 2nd generation mobile phone (2G) service and makes a complete transition to the 3rd generation mobile phone (3G) at the end of this month, carries out a campaign to free shift from 2G to 3G for terminal charges Although it was originally free of charge for the model, it became clear that we had charged the user for the price.

In addition, it seems that he encouraged users to register for a pay plan that should not be necessary to the user.

Details are as below.
Kobe newspaper | Society | SOFTBANK "free mobile exchange" is lying

According to the report of the Kobe Shimbun, according to the campaign of "Softbank Mobile that abolishes 2G service on Wednesday, March 31, 2010" campaign "Can be exchanged free of charge for 3G mobile (3G)" It seems that it became clear that the dealer of the shop was claiming the model price.

This is a user who is using a campaign to exchange a 2G mobile phone with a designated 3G mobile phone free of charge after adding a certain condition such as a two year contract that the company has been implementing since December last year Despite the fact that some dealers have paid several thousand yen as "down payment" or strongly recommended subscribing to paid option which is not in the original condition.

Softbank Mobile's public relations department admitted that "there was an inappropriate selling method in part", "I will thoroughly give guidance to dealers in the future and I want you to talk to the counter in case of payment It is said.

In order for SOFTBANK MOBILE shops and agents to add their own interests, we use the terms "premium" and "contract money" that are different from the original meaning to make the mobile phone terminal payable What I was addingAs I reported in June 2009, SOFTBANK MOBILE himself accepted as "not legally problematic" about this matterIt has become the result.

But the company's 2G serviceAs of the end of February 2010 543,700 contractedConsidering that there are not many users who will switch to 3G service because "if the terminal fee is free", such users are confused and it is difficult to understand why, In order to not do it, it is necessary not only measures to "consult at the counter" but also measures that take a step further.